Vacationer9898
Couples · October 20258/10
The Plaza San Antonio Hotel & Spa, Autograph Collection, is a stunning property that blends the charm of a boutique resort with the energy of a city escape. From the moment we arrived, the experience ...The Plaza San Antonio Hotel & Spa, Autograph Collection, is a stunning property that blends the charm of a boutique resort with the energy of a city escape. From the moment we arrived, the experience was inviting and polished. The valet team parked our car quickly, and the front desk handled check-in with professionalism and genuine pride in the hotel — pride that clearly shows throughout the beautifully maintained property.
Our room was both comfortable and thoughtfully designed, featuring a unique entrance that passes through the bathroom before opening into the main living area. The layout not only gave the room a contemporary feel but also created a remarkably quiet space for rest. A highlight was the private outdoor deck overlooking the pool, gym, and outdoor bar area — a peaceful spot perfect for morning coffee or an evening drink while taking in the relaxing atmosphere below. Inside, the blackout curtains kept the room completely dark at night, the bed was exceptionally comfortable, and each night’s sleep was restful and uninterrupted. The walk-in shower, soft towels, and overall design all added to the sense of quiet luxury. However, small details went unnoticed — housekeeping failed to replenish toilet paper and the shower soap dispenser ran out by the last day — areas where attention could improve.
A nice touch near the front desk was the Keurig coffee and tea maker, available early each morning for guests to grab a quick cup before breakfast. It’s worth noting, though, that this service is removed once the restaurant opens, so travelers who enjoy a specific brew may want to bring their favorite K-Cups to start the day right.
The outdoor spaces were among the property’s strongest features. The pool area was lush and inviting with plenty of comfortable seating, and the outdoor bar provided a lively yet relaxed vibe — ideal for unwinding after a day in the city. The fitness center, housed in a separate building, added to the resort-like atmosphere with modern Life Fitness equipment, a Peloton bike, weights, fresh towels, and chilled water — all pristine and ready to use.
Dining at Celline offered mixed results. Breakfast the first morning was enjoyable with delicious food and efficient service. Unfortunately, the following day didn’t meet expectations. Despite arriving at opening time, our breakfast order never arrived after 35 minutes, forcing us to leave for meetings — a frustrating experience, particularly for a Lifetime Platinum Marriott Rewards member. The inconsistency between mornings stood out. That said, the evening visit to Celline redeemed the experience, with excellent service, a great drink selection, and a relaxing atmosphere to close out the night.
At checkout, the stay ended on a sour note. When the valet returned our car after two and a half days, it was covered in sticky tree sap — completely unacceptable for a vehicle entrusted to hotel care. It was apparent the car had been parked under a tree the entire stay. Thankfully, it was a rental, but such disregard for guest property leaves a lasting impression and detracts from an otherwise exceptional environment.
The Plaza San Antonio Hotel & Spa has all the makings of a top-tier Marriott property — elegant design, outstanding amenities, and a tranquil atmosphere that feels worlds away from the city streets nearby. With more consistent attention to service details, particularly in housekeeping, valet, and restaurant operations, it could truly become one of San Antonio’s finest accommodations.Show More
