richiedix
Solo Travel · October 20254/10
I was sorely disappointed with this property. A few annoyances occurred that built up my general dissatisfaction:
To begin, the check-in process was long & drawn out with only one person in reception...I was sorely disappointed with this property. A few annoyances occurred that built up my general dissatisfaction:
To begin, the check-in process was long & drawn out with only one person in reception during the normal afternoon "rush-hour" of check-ins. After travelling several hours from Europe with flight connections, I was exhausted. I was given a room key with the wrong room number written on the key folder which required me to return to the lobby where a queue/line had formed. Oh yeah, the one working lift/elevator moved at a snail's pace, making the journey that much more annoyingly long. Reception: "Oh, I'm sorry, you're not in room 5xx (as written on the key folder), you're in 4xx!"
Next morning, I wanted to enquire how the $15 meal credit works in Hilton properties in the US [breakfast is totally free for tiered Hilton guests everywhere else in the world]. Again, one lonely person at the front desk who immediately & mechanically blurted, "ROOM NUMBER???" I countered with an equally curt & cold response: "Ma'am, that is not how you address a guest." I told her the more appropriate response would have been to either answer the question or say, "lemme check your room number to verify what you are entitled to; and your room number please?" I chastised her and I believe I might have even frightened her (she must not have been used to being challenged like that).
Again, one lone person without a Manager on Duty nor GM available [Jennifer Sandoval (GM) and Brenda Cortez (Asst. GM), are you listening?]
Next morning, I wanted to get change for tipping the wait staff at the restaurant on premises. Again, one lone person. As I approached the desk and still at a distance, he rudely blurted out, "WAIT...I'm taking care of a guest right now!" [the guest was seated nearby]
Oh yeah, my floor reeked of people smoking weed/marijuana, plus the property is in what appears to be a "dodgy" neighbourhood with many indigent, homeless people about. Still, there are several dining options!
The only things that made a positive difference was one front desk person who handled my check-out politely, Sailed. Thank you, ma'am for being a beacon of polite professionalism compared to your rude, unprofessional colleagues.
The other positives: the famous DoubleTree cookie and the wait staff in the restaurant.Show More
