793kassib
Couples · November 20256/10
Picked Indigo Gaslight due to location & affiliation with IHG, noticed we were able to walk to restaurants, activities and meet up with friends! Made reservations on IHG website, members for 20+ yrs. ...Picked Indigo Gaslight due to location & affiliation with IHG, noticed we were able to walk to restaurants, activities and meet up with friends! Made reservations on IHG website, members for 20+ yrs.
Quite surprised that hotel charges deposit $150 per night, which is not on website! Money held on your credit card = less money spent in San Diego! If the front desk gives the sheet about the benefits and tells your details for being a member - discount at 2 restaurants, $15 credit in hotel if you paid a fee, get 2 bottles of water each night- you must pick up your water at desk.
When we checked in we weren’t told any of the news about benefits of being member or given the sheet. Normally water is placed in hotel room or in fridge with a/c already on for your comfort & details of members in tv or with sheet in room. We didn’t realize that we were missing anything & forgot until 3rd day, waiting in line & heard someone else at desk getting the sheet at check in!!
Indigo Gaslight is NOT a well managed location, we were told it was a privately owned location under the IHG. Had to ask 3x before they cleaned our room, we asked the - 1st time - housekeeper on floor, 2nd time- the lead housekeeper was checking floor, told us she didn't think anyone assigned our room but she would get someone on it. When we returned, we asked the 3rd time to the front desk! Not sure what time it was cleaned but after dinner when we returned it was cleaned.
We were told their roof top bar was open til 10p, the bar had about 7-8 people there but were closing up at 9p, was told by possible manager winter hours close at 9pm.
In our room & bathroom you have to listen every time the elevator goes up & down!
Sort of like the Holiday Inns now under IHG, which we have stayed at 3 Holiday Inns in the past 2 or so years, around the time they went under IHG. We will never stay at another Holiday Inns since again. One example is one near Louisiana that was in nice area, looked nice, other hotels around but lobby was cleaned but the rooms were another story - filthy and had issues with mattress, floors, cleaning that was supposed to have been done was just for visual!! We reported to manager & American Express, sent pictures but nothing addresses and no one ever called back from hotel or Holiday Inn or IHG! So disappointed ☹️. Haven’t had the same experience at other properties, no real issues. We have stayed at other IHG, in US and internationally!!
IHG needs to pay closer attention to their properties and clean their places up, not only on sanitary/cleanliness but practices/conformity!!Show More
