hollyh806
None · November 20252/10
I booked a premium king room in July and worked with Adam Miller to ensure appropriate placement. I specifically communicated that my priorities were, in order: (1) a quiet room, (2) a king bed, and (...I booked a premium king room in July and worked with Adam Miller to ensure appropriate placement. I specifically communicated that my priorities were, in order: (1) a quiet room, (2) a king bed, and (3) only then, proximity to the wedding party block if possible.
When I called in October to confirm our room assignment, I discovered we had been placed in a room with two queen beds—not what I had reserved. I contacted Adam again, and while he said he would try to resolve the issue, he seemed unable to guarantee the king room I had booked three months earlier.
Given this uncertainty, I made a backup reservation at another hotel. I emailed Adam explaining the situation and letting him know we would understand if our original request couldn’t be accommodated. Eventually, I received confirmation for Room 218, a king room, so I canceled my backup reservation.
Unfortunately, Room 218 was extremely loud. Located directly on Chartres Street, it was subjected to constant noise from tour groups, parties, and parades well into the night. The room was entirely unsuitable for guests seeking a quiet stay.
Combined with the rat I observed in the courtyard after dark, this made for a thoroughly disappointing experience. The hotel’s inability to honor a simple room preference made months in advance, followed by the placement in one of the noisiest possible rooms, reflected poorly on both the property and its customer service.Show More
