V1919PImarinam
Family · October 202510/10
From the moment I began planning my stay, the experience was exceptional. Heydie Maldonado, the Reservations Manager, was incredibly helpful and prompt in assisting with room blocks via email. Her sup...From the moment I began planning my stay, the experience was exceptional. Heydie Maldonado, the Reservations Manager, was incredibly helpful and prompt in assisting with room blocks via email. Her support truly set the tone before I even arrived. Upon check-in, Shenoya and Rosa greeted me warmly and made the process seamless. When I needed to switch rooms to accommodate my mom’s mobility, Shenoya personally came up, showed us an alternative room, and made sure we were comfortable before making the change. Her care and attention meant a lot. This wasn’t my first time at the property, and it was heartwarming to see that Shenoya remembered my entire family as soon as we walked in.
Breakfast was a delight each morning, thanks to the wonderful servers: Kushboo, Monica, and Cory, who all provided excellent service. Felix, the restaurant manager, is always smiling and truly embodies the spirit of leadership and hospitality.
At the front desk, Ms. Evelin is the heart and soul of the team. She connects with guests in such a genuine way. I especially appreciated our conversations, and my children adored her—she treated them like her own grandbabies, and they would go to the lobby just to find her. Ron, the Security Manager, was also incredibly helpful and kind throughout our stay. Our room was cleaned daily by different housekeepers, each of whom did a fantastic job. I wish I had caught all their names to thank them personally. Overall, this stay was filled with warmth, care, and outstanding service from start to finish. Thank you to the entire team for making us feel so welcome!Show More
