908irinas
Family · October 20254/10
We stayed at this hotel for five days. On the first night, we were given a very dirty room. Since we arrived late and were told that we would be moved the next day to be closer to our relatives (who w...We stayed at this hotel for five days. On the first night, we were given a very dirty room. Since we arrived late and were told that we would be moved the next day to be closer to our relatives (who were staying on another floor), I didn’t complain and just didn’t unpack.
The next day, we were moved to another room closer to our family. That evening, when I went out for a walk, my daughter called me saying she tried to turn on the lamp and accidentally pressed on a cockroach instead of the switch. It was absolutely unpleasant. Staff came quickly to help, but the roach ran under the bed and disappeared. They offered us another room, which looked nice and had a lovely view, so we were relieved and thought the rest of our vacation would finally go smoothly.
Unfortunately, next evening when we came back from dinner, we found puddles of water all over the floor. We reported it to the front desk and were told someone would come right away. We waited for about an hour and a half, no one showed up so I went down to the front desk myself. They finally sent a maintenance person, who said the air conditioner was leaking and supposedly fixed it. Thankfully, we didn’t have to move again, as I was already exhausted from changing rooms.
The next day, we went to the beach during the day and came back to find puddles again. At that point, we didn’t even bother to complain anymore. We just threw towels on the floor to absorb the water and tried to avoid stepping in it. We checked out the next morning.
To be fair, the front desk staff were all very polite and genuinely tried to help. The problem is not the people, it’s the hotel itself. Another issue we had was with room service. We called at 6 PM (it was supposed to start operating at 5 PM), but every time we called, the system redirected us to an automated message saying they were closed and to call during working hours. The front desk tried to connect us but it always went to the same recording. In the end, my daughter just went down to the restaurant and picked up the food herself.
They did remove the resort fee for two days: one for the cockroach incident and one for the first night with the water leak, which was appreciated. Still, overall I wouldn’t stay here again. I didn’t feel like I was on vacation, I felt like I was constantly moving rooms and dealing with issues.
Breakfast was good, with plenty of choices, and everyone was satisfied with the food. The location is convenient and close to the beach, though the beach itself wasn’t very clean (we even saw some broken glass pieces). The pool area was fine if you prefer staying by the pool.Show More
