Y2558WAbrandonb
Couples · September 20252/10
I believed in the Fairmont brand name but this hotel does not live up to the name. First off the hotel needs a lot of work on the rooms inside. Wallpaper is coming off, shades struggle to move and it ...I believed in the Fairmont brand name but this hotel does not live up to the name. First off the hotel needs a lot of work on the rooms inside. Wallpaper is coming off, shades struggle to move and it just looks very outdated. Our light in the bathroom also went out on the first day and we spent several hours using the bathroom in the dark and showering in the dark. The knob on the faucet sink the bathroom also just came off. The safe wasn't working. The pillows felt extra worn and too soft. I requested an extra hard pillow and they said they did not have. Which is didn't fight because I know thats not a given. When I simply requested one extra pillow then so I can double up I was informed there were no extra pillows in the entire hotel whatsoever. When you pay the price tag of the Fairmont you expect basic amenities such as being able to request an extra pillow. This is also not to mention, the restaurant downstairs "Toro" is one I would avoid. Not only was the service subpar, there was hair in my food. We understand when a place is understaffed there can be longer wait times but "Ruben", our server, took care of other people who came in well after us, before us. Our food came out cold which only leads me to believe it was waiting in the back for some time. Then when my food was eventually served after beginning to eat I noticed a hair in my food and tried to get Ruben's attention to no avail for 20 minutes. by this point we just wanted to get out of this place as soon as possible. We sat down at 7:45 AM with 2 other couples in the restaurant. We did not get our food until around 8:45 AM and we could not pay our check to leave until 9:35 AM. One of the worst dining experiences at a Fairmont ive ever had. Avoid this place! We will not be staying here again.Show More
