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Family · October 202510/10
First let me thank Gret front desk manager, he was outstanding went above and beyond to make sure our stay was enjoyable! very knowledgeable of the area restaurants, sightseeing tours, even an urgent ...First let me thank Gret front desk manager, he was outstanding went above and beyond to make sure our stay was enjoyable! very knowledgeable of the area restaurants, sightseeing tours, even an urgent care my brother had a little back pain Gret knew exactly where to send us. every time we needed something he was right there to answer the call. We had question about the valet parking ,he had the car ready, we needed extra towels, what time the restaurant open ,what time the bar open ,even had a problem with the air condition we didn't know how to turn it off he sent someone right away ! this is an outstanding employee that needs to be recognized for how well he makes the guess experience a pleasure!! We came with six people and after the weekend four went home and my brother and I decided to stay in Miami before heading back to NYC and it was just a pleasure from the beginning they make everyone feel very comfortable from the restaurant to the nightclub downstairs all of the workers Guillermo, Ramona Ignacio, Frank even Erica the cleaning woman from Honduras, was outstanding the room was spotless everyday! The rooftop pool is wonderful the restaurant Dolce very friendly waiters the nightclub downstairs lots of fun all of the staff security Bellman Doorman are just wonderful and you will not be disappointed! The only thing I would like the hotel to do is update some of the photographs, to represent the clientele of 2025. I am aware these are family pictures but you must represent even from the old days a diversity everyone wants to be represented when you're spending this much money .but other than that outstanding we will return please recognize all of these wonderful employees they work hard and they deserve recognition best regards the Twins!Show More
