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Omni Nashville Hotel

250 Rep. John Lewis Way South, Nashville

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Excellent

1578 reviews

9.1/10

Rooftop Swimming Pool and Fitness Centre
The Omni Hotel Nashville offers a luxurious experience with its rooftop swimming pool and fully-equipped fitness centre. Guests can enjoy a refreshing swim with a view or maintain their fitness routine during their stay.
On-Site Restaurants and Poolside Bar
Indulge in a culinary journey at the hotel's 5 on-site restaurants, including a seasonal poolside bar. From gourmet meals to refreshing drinks by the pool, there is something to satisfy every craving without having to leave the property.
Spa Services and 24-Hour Reception
Relax and rejuvenate at the on-site spa offering massages, facials, and body treatments. Additionally, the 24-hour reception ensures that guests receive assistance and services at any time of the day.
Experience the best of Nashville at Omni Hotel - book now for an unforgettable stay!

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Popular Amenities

Air conditioning

Swimming pool

Luggage storage

Choose rooms

Apr 28th – 29th 2026

1 Room, 2 Travellers

9.1

1578 reviews

Kitkat0310

Couples · September 2025

2/10

Staying here crushed my soul. They do not have self parking so you have to park far away and lug all of your bags through the streets to get there. This already put me in a bad mood because it gave me...Staying here crushed my soul. They do not have self parking so you have to park far away and lug all of your bags through the streets to get there. This already put me in a bad mood because it gave me severe neck and shoulder pains. Our room was fine until later that evening I realized that the bed had stains on the covers. Gross! The staff was "sorry" but didn't offer any help for us to move our bags. They didn't upgrade our room either, we actually got a worse view from the second room. The next room was not clean either in the bathroom. There was no soap and there was toilet paper crusted to the back of the toilet. We both had bad headaches so we decided to let it go. We were not able to get good sleep because there was music blaring all night long and the beds were very uncomfortable. This further aggravated my neck and shoulder pain. They called the room but when I answered no one was there. They never sent anyone up to check on us. They wasted my time sending me multiple emails when I was there saying they were "sorry" but did nothing to really help us out. We went to the pool the next day and it was run down dirty there too. The drink credit is also nothing special. You can only get house wine or beer which translates to cheap wine/beer. The kind that will give you a headache. I asked for a full refund but the hotel is refusing. They are saying that we didn't complain enough even though I called/emailed several times and went to the front desk several times.. Their customer service is VERY poor. This place feels like a bait and switch. They will waste you time to get your ideas on how they can improve but they will not compensate you for it. I feel very disgusted that I chose to come here to celebrate my anniversary. The negative experience with the hotel affected our whole stay in Nashville so we were not able to enjoy any of it. The whole trip was a waste of our money and time. I always thought Omni was a name I could trust but I guess that is no longer the case unfortunately. All I want is a full refund at this point.Show More

kittykatkenny

Family · October 2025

10/10

Hays Travel arranged the trip and they were wonderful, can't speak highly enough of the staff at the Crosby branch, nothing was too much trouble for them and we asked a lot of questions as our USA hol...Hays Travel arranged the trip and they were wonderful, can't speak highly enough of the staff at the Crosby branch, nothing was too much trouble for them and we asked a lot of questions as our USA holiday was in 2 locations; New Orleans and Nashville. Both hotels were amazing, the flights good too. Although a lot of time on a plane Delta airlines were brilliant! Our only negative from the whole experience was the additional USD 35.03 per room per night for OTA and taxes at the OMNI, which unfortunately we had not been made unaware of by Hays Travel. This meant an additional unexpected charge of almost USD 500. Had we been made aware of this we could have budgeted for it, we could also have taken advantage of the 'perks' included with it e.g., discount on entry to The Country Music Hall of Fame, free local and national calls, better WIFI and free boot sizing locally. The location of the OMNI was perfect, The Country Music Hall of Fame can be accessed from within the Hotel. The staff very helpful, friendly and approachable, and the service great. The whole place was very clean and considering its location the nighttime was very quiet and the beds very comfortable. The ambiance everywhere was so good. Felt very safe and well looked after. The pool was a highlight for us as was the Pick (bar in the foyer). Highly recommend the OMNI just be aware of the additional OTA and taxes.Show More

Culture599239

Family · September 2025

2/10

I had a confirmed reservation, which I made 3 months in advance for my moms 79th birthday. Showed up 1 hour before check in time to find that they can not honor my reservation. They offered me a fre...I had a confirmed reservation, which I made 3 months in advance for my moms 79th birthday. Showed up 1 hour before check in time to find that they can not honor my reservation. They offered me a free hotel room and a car ride to a "comparable" hotel. The hotel they offered me was a Holiday Inn, comparable?, I think not!!!!! I told him I was disappointed with their choice of a comparable hotel and would like a different hotel, I was told all hotels were booked. When I asked why they would get rid of my reservation they said they contacted me to let me know. I asked them to show me how and when they contacted me. He said "they called me today"! I explained we drove from Memphis to Nashville all I got in return was "I understand your frustration" highly doubtful!!!! When asked to speak with a supervisor/manager he said he was, his name is Camden. I will never stay at an OMNI hotel anywhere anytime ever. A reservation is a reservation and the fact that they decided to overbook should not have fallen on me. We booked a new reservation at the Virgin hotel and they were very accommodating to us.Show More

nick0la0sp

Business · September 2025

8/10

I stayed in Omni as it was a nominated hotel for my conference. I am very happy with my stay, but there was some small issues with cleanliness so I am afraid I have to provide feedback. The hotel is ...I stayed in Omni as it was a nominated hotel for my conference. I am very happy with my stay, but there was some small issues with cleanliness so I am afraid I have to provide feedback. The hotel is lovely, in an amazing location in downtown Nashville. The staff are all very friendly and helpful. The bar and lounge are very nice, creating a really great social spot. The room had a nice view of the city. The bedsheets and bathroom all looked and felt very clean. The only negative is that there were some obvious little omissions that made an impression. For example, the lamps on the desk and at bedside had a lot of dust that looked it had not been wiped for a while, it was becoming very visible. The wall of the shower had some black mould. By the way, I noticed that other reviews mentioned the same issues. I have stayed in many similar hotels around the world, and in the USA, and I must confess that in most of them I have not noticed such problems. Overall excellent, but (if management is reading this) a little impovement in housekeeping would be helpful.Show More

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Amenities

General

Non-smoking rooms

Air conditioning

Non-smoking throughout

Outdoor furniture

Front Desk Services

Luggage storage

Concierge service

Cashless payment available

Front desk (limited hours)

Housekeeping on request

Accessibility

Lift / Elevator

Facilities for disabled guests

Wheelchair accessible

Emergency cord in bathroom

Visual aids: Braille

Internet

Free wired internet

Internet access

Transport & Parking

Self parking (surcharge)

Covered parking

Secured parking

Pet-Friendly

Pets allowed

hygiene

Guest rooms disinfected between stays

Hand sanitizer in guest room and key areas

Sanitized tableware & silverware

Shared stationery like menus, pens are removed

Bulk dispenser for toiletries

Fitness & Gym

Fitness facilities (surcharge)

Pool Facilities

Swimming pool

Heated pool

Access to nearby outdoor pool

Pool sun loungers

Exercise/lap pool

Restaurant & Bars

Restaurant

Room service

Coffee Shop on site

Food delivered to guest room

Delivered food - securely covered

Spa

Health or beauty spa nearby

Hot tub/Jacuzzi

Sauna

Massage services

Spa/wellness center services

Beauty Services

Manicure

Pedicure

Health or beauty spa nearby

Games, Entertainment & Media

Evening entertainment

Broadcast Live sport events

Television in common areas

Concerts/live shows

Cleaning Services

Ironing service

Guests can opt-out any cleaning services during stay

Business & Work

Fax/photocopying

ATM/banking

Reception hall

Outdoor Activities

Swimming nearby

Rooftop garden

Family Friendly

Family rooms

Kid meals

Safety & Security

Safety deposit box

Staff adhere to local safety protocols

Fire extinguishers

Smoke alarms

Key card access

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House rules

Check-in

N/A

Check-out

11:00 AM

Cancellation policy

Cancellation and prepayment policies vary according to accommodation type. Please check what conditions may apply to each option when making your selection.

FAQ

Omni Nashville Hotel doesn't provide a hotel-wide check in time, and you're expected to check out by 11:00 AM.

Omni Nashville Hotel's cancellation policy depends on the room type and the dates it’s booked around. Make sure to select your preferred cancellation policy when selecting your rooms.

Yes, breakfast is included with some of the rooms. However, some rooms include breakfast with an extra charge. Make sure to select your preferred meal option when selecting your room. Subject to availability.

Yes. This hotel provides free wifi connectivity along with your rooms.

Yes, parking is available at this hotel. Charges may apply depending on the room type or parking option. Please check parking availability and pricing during room selection.

Yes, pets are allowed at this hotel. Additional charges and restrictions may apply. Please check the pet policy while booking or contact the hotel for more details.

Yes, children can stay at this hotel. Family-friendly rooms and amenities may be available. Some extra charges may apply depending on room configuration and the age of the children.

Happy Travels!

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Omni Nashville Hotel

Excellent

1578 reviews

Show More

Popular Amenities

Choose rooms

Apr 28th – 29th 2026

1 Room, 2 Travellers

1578 reviews

Kitkat0310

2.css-xp6yv9{margin:0;font-size:14px;font-weight:400;line-height:140%;font-family:Futura;color:#453C37;font-size:10px;font-weight:350;color:#7C7068;margin-left:4px;}/10

kittykatkenny

10/10

Culture599239

2/10

nick0la0sp

8/10

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Amenities

General

Front Desk Services

Accessibility

Internet

Transport & Parking

Pet-Friendly

hygiene

Fitness & Gym

Pool Facilities

Restaurant & Bars

Spa

Games, Entertainment & Media

Cleaning Services

Business & Work

Outdoor Activities

Family Friendly

Safety & Security

Show More

House rules

FAQ

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