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Couples · October 202510/10
I’d rate it around 4.5 stars, but I’m rounding up here.
First off, I really appreciated the early check-in, which set a nice tone for our visit. The birthday cake waiting for us was a delightful surp...I’d rate it around 4.5 stars, but I’m rounding up here.
First off, I really appreciated the early check-in, which set a nice tone for our visit. The birthday cake waiting for us was a delightful surprise and made our celebration feel extra special. Our room was spacious and beautifully designed, with warm, inviting furniture, cozy throw blankets, and plush pillows that made it very comfortable. We loved the hotel’s focus on sustainability and the woodsy decor—it felt both luxurious and eco-friendly.
The spa, while on the smaller side, offered fantastic massages that were definitely a highlight of our stay. I did wish there were more communal spaces to relax together, as the outdoor areas were a bit too chilly for comfort during our visit. The gym, although compact, was well-equipped with a squat rack, leg press, heavy dumbbells, and all the essential cardio machines, which was a nice bonus.
One area that could use some improvement was the valet service. At $79 per day, the fee felt a bit steep, especially given our experience. We had a frustrating moment when we asked for our car for a dinner reservation just outside the complimentary drop-off radius. The valet attendant told us it would take 15-20 minutes to get our vehicle, but it seemed like our request was overlooked. After waiting the full 20 minutes, we noticed that our car hadn’t even been started. It was only when another guest arrived to park that our vehicle was finally brought up. I expected a more proactive approach from the valet staff, especially since we were on a tight schedule.
We also ran into an issue with our folio upon departure. A credit that was supposed to be applied was missing, and we ended up waiting for it to be corrected.
Unfortunately, we had to leave without a resolution, and when I later received the emailed folio, it was still incorrect. I had to call back to sort out the discrepancy.
On a brighter note, the in-room dining service was quite good, and the hotel’s location near the Embarcadero was perfect for our evening plans.
Overall, while we enjoyed our stay at 1 Hotel San Francisco and made some great memories, the valet experience and the issues with our departure folio were notable downsides. I would definitely consider returning in the future.Show More
