Park Plaza London Waterloo
6 Hercules Road, London
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Good
10115 reviews
8.2
Luxurious Accommodations
Experience comfort and style in our rooms featuring signature beds, smart LED TVs, and Elemis amenities. Enjoy complimentary WiFi and modern facilities like walk-in showers in Superior and Studio Rooms.
Wellness and Relaxation
Unwind at our hotel with a large gym, sauna, steam room, and indoor swimming pool. Whether you prefer a workout session or a soothing swim, we have you covered for a rejuvenating stay.
Prime Location
Conveniently situated near iconic landmarks like Westminster Bridge and the London Eye, our hotel offers easy access to the city's top attractions. Explore London with ease and make the most of your visit.
Book your stay at Park Plaza London Waterloo for a memorable and convenient experience.
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Popular Amenities
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Air conditioning
Swimming pool
Luggage storage
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1 Room, 2 Travellers
Guest Reviews
Overall
8.2(10115)8/10 Would stay again
The pluses- very comfortable bed. Great view (room 1104), friendly reception staff, nice salad from room service and friendly room service. Very quiet room. Free upgrade - yay. Great shower. Good toiletries. Good location. Nespreso coffee pods.
The silly issues- they send you an email the morning of your visit saying “get your digital key now”but you can’t get it if you’re further than 2km away. What are the chances that you heed a hotel 2km from your own house?? You can’t book a swim without your key. Mine wouldn’t load even in reception after check in. In the room the lights work off a selection of moods but none are “leave the loo light on” so if you need to use it in the night all the lights have to go on. The ap worked well once I was there but the phone in the room was broken and you can electronically operate the blinds but have to wrestle to turn the tv off 😂. They invite you to check out electronically but again it doesn’t work so you queue at check out. The pool is fine - but could do with a bit of maintenance (white tape round the edge), quite cold and if the water is meant to be slightly cloudy (is it salt water) then perhaps explain it. Big enough to swim in. Friendly staff again
In short - the things that matter are great. Comfortable, friendly, quiet, good coffee. Perhaps they should ditch the tech until it works seamlessly
Z4099SWstephaniesMar 7, 2025
8/10 Great location!
Room was spacious, location was great! Staff was very nice and helpful. Ordered room service once which was quick and delicious. Check-in and check-out were super fast and easy. Overall happy with our stay :)
TinnaApr 22, 2025
6/10 Disappointing
I had contacted the property earlier to say this is a special surprise for my daughters birthday. That’s why we chose a higher standard of hotel! They completely ignored this.
I asked about this a few times & today the manager tells me they had made a cake & forgot to bring to the room??
When I suggested taking it or having on our leaving I was told it would have been thrown away!
(So no surprise at all for my daughter not even a small gesture nor message!)
Also bed’s extremely uncomfortable just thin foam mattresses, no slippers nor dressing gowns as promised on booking executive room. We had to keep asking for extra towels, cups, water etc to cover 4 people.
Shower was broken & poor - kept changing temperatures just rubbish! This was also the case for the spa shower as well.
Just not happy having paid a premium price as a special occasion this time & let down as expected better service & quality than usual budget hotels!
After stating these areas a few times to various teams we have been no offered another stay but our special surprise birthday treat for our daughter still was ruined!
MishaApr 13, 2025
7/10 Good stay with minor issues!
The hotel itself is visually appealing, with friendly and helpful staff who made my stay pleasant. The property was well-maintained and clean. Breakfast was standard, although a bit overpriced — but that's to be expected at most hotels.
One downside was the bed, which was firmer than I would have preferred, making it less comfortable. Additionally, the plugs in the room were a bit of a letdown. One plug near the bed wasn't functional, and another was coming off the wall. This became problematic when I woke up with a dead phone an hour before checkout, especially since I had a busy day ahead with activities and train travel. It was stressful to have to delay my plans just to sit in the lobby to charge my phone.
Overall, it was a nice stay, but these small issues did impact the experience.
CaitlinApr 16, 2025
8/10 Good, but not perfect!
One night stay while on business locally, so didn't use much of the facilities, and only ate breakfast, but decent overall, friendly and helpful staff (not always a given in any big city) Breakfast was OK, rooms comfy and well equipped, if not much of a view. My only observation would be that the interior is a bit gloomy (corridors, lobbies etc) But modern, clean and OK value (for London) They call it 'Waterloo' but its a reasonable walk from Waterloo, so the other Westminster Bridge Park Plazas might be worth a look too.
L9993MXrichardfMar 16, 2025
10/10 Very nice hotel, very good employees with good manners, always ready to help
Our room was on a 10 floor, with an amazing view of train station, London Eye and the city, my kids love ir, Room had an amazing bathroom, light at the hotel were cozy and quiet ambience. Breakfast with lot of varieties of food, coffee machine, make it early because everyone eat there, that good it is, so you dont end up on a line, and missing time from city tours.
BetsabeApr 24, 2025
8/10 Excellent staff amazing views
We have stayed here twice before and love how close to Waterloo we are and also the swimming pool and spa facilities. Rooms were comfortable and the views were amazing. The sofa bed was not made up and it took a while for housekeeping to arrive so we were given a complimentary breakfast for the wait. Staff were excellent. Such a shame that they closed the pool in the morning for ‘maintenance’ and we didn’t find out until we got down there - as the reason we stay is so that we can swim before checking out.
AmandaApr 13, 2025
1/10 2 nights
Breakfast
MarkApr 22, 2025
10/10 Great hotel
I stayed here three nights as part of a tour group. The location can’t be beat because it’s near many of the major attractions like the London
eye, and number 10 Downing St. it’s an an easy walk to Buckingham Palace, about 20 minutes away.
The hotel staff was very professional and courteous to a person. The room was nice with a coffee maker, smaller refrigerator. Being someone who is all about the ice, this hotel actually has an icemaker on each floor!
I’d stay here again any day.
DavidTallyMar 15, 2025
9/10 Excellent quality hotel with great facilities and environmentally-friendly policies
The hotel was very quiet, comfortable, well appointed and in a great location very close to a tube station. I loved having the choice not to have daily room cleaning/servicing, and it was a nice surprise to get a 'gift' for that as a thank you.
FelicityApr 16, 2025
8/10 Very good
Loved the location ideal for London near attractions
KieranApr 21, 2025
10/10 Stylish and comfy
Nice hotel overall. The only downside I experienced was that the entry-level room felt quite depressing, as it was located on the ground floor with tinted windows. I decided to upgrade to a higher floor, and it was definitely worth it. The breakfast was excellent—much better than what I’ve had at other hotels in London. The room was modern and functional. Bed is quality but small.
unalomewMar 17, 2025
10/10 5 star treatment
5 star service. Literally all the staff were so lovely & friendly. We even got a free drink off a member of staff in the spa, to use in the bar. Would totally recommend & would stay again.
GreenshieldsApr 15, 2025
6/10 Convenient location. Pricey.
Location was convenient once hotel was found - difficult to follow map from Waterloo station. Need to go to Lambeth North, it is closest to there.
EleanorApr 20, 2025
9/10 Great
Great big place beds was comfy was really busy but not noisy at all the location was great cleaners came each day with fresh towels n stuff didn’t need room cleaned we were very hungover it was my birthday and they left a lovely card and some yummy cake which was a lovely touch thank you
YvonneApr 22, 2025
1/10 Never going there again
I was there for only one night and the air con didn’t work. I asked them to fix it they did it 3 times and kept breaking so much so that we slept without the air con. Also we asked for plates in the room and they arrived 1 hour late that too after multiple reminders. Not recommended at all/
ShameelApr 15, 2025
9/10 Our Second Stay in the past 12 months
Location is great. Breakfast is good.
Central to the Lambeth and Waterloo Stations.
Short walk to the Thames, Big Ben, London Eye.
Supermarket around the corner. Steam Room and Sauna were excellent.
BelindaApr 21, 2025
8/10 Would recommend
Extensive breakfast buffet
Incredibly convenient location for public transport and walking to sights
Daily cleaning of the room
Friendliness of the staff
Having a pool
PhilippaApr 19, 2025
5/10 Good location, accommodating staff. Too pricey for what you get.
Straff were super friendly and accommodating. Location was good.
UlrikApr 14, 2025
8/10 Good location, nice room
Pros
Location wise top notch and more importantly felt safe in the area itself. The room was spacious & clean. Couldn't really fault the room nod location
Con
We got breakfast the last morning. It was such a let down. Proper poor
Nothing else to add
Mark3007Mar 4, 2025
8/10 Very good
It is close to many famous landmarks, yet located in a calm area. The rooms were nice and clean. Easy to get to with Waterloo station and the Bakerloo line just around the corner.
JosefinaApr 18, 2025
5/10 Passable
Location was perfect.
MatthewApr 18, 2025
10/10 Brilliant!! would recommend
Friendly helpful staff / cleanliness / location
GillianApr 18, 2025
1/10 So bad I want a refund
Nothing other than spa
RalpheApr 14, 2025
10/10 A perfect experience.
Breakfast was delicious, our room was stunning and comfortable, the staff were welcoming and easy to talk to. We would definitely come back to this hotel, it made my brother's birthday one to remember.
DaynabearApr 23, 2025
9/10 Lovely 2 night stay in great location
Checked in and was kindly given an upgrade as we were there to celebrate our wedding anniversary. Lovely bottle of Prosecco and some macaroons welcomed us which was very kind. Thank you
VictoriaApr 13, 2025
10/10 Great place to stay while in London!
Everything was great with our stay! We checked in online, the room was clean, the heat/AC was perfect in the room, and the location for what we were doing while in London was great.
SaraApr 15, 2025
7/10 Sufficiënt family hotel for a coty trip
The pool had a sauna and steamroom that where quite nice. The gym was well equipped.
WilliamApr 21, 2025
9/10 Great hotel for a girls weekend.
Spa was lovely and location was great. Like the hi tech bits in the room such as the blinds. Corridors were too dark and the room was too hot even with air conditioning on.
StephanieApr 12, 2025
7/10 Good
Location, comfort and cleanliness.
Espa products lovely too
AlexApr 18, 2025
8/10 Sleek and central
A slick modern hotel in a quiet location, walking distance from Big Ben and good transport links. Not the cheapest, but a very easy option for a pleasant night away.
KateApr 12, 2025
8/10 Great hotel , good location .
Location , staff , cleanliness ..Great hotel .
JoanneApr 13, 2025
8/10 Very cosy and nice stay, I will return for sure!
Very close to Lambeth North underground, spacious room and clean property.
AmalApr 13, 2025
9/10 Goos
I didn't think the lay out of the breakfast was the bwst
GillApr 14, 2025
10/10 Exceptional hotel! Rooms were very modern and can walk to the London eye!
Exceptional rooms, area, and front desk were extra professional!
DoraApr 20, 2025
8/10 Great location, clean rooms, very nice breakfast.
Great breakfast, excellent location, clean rooms.
HeidiApr 20, 2025
7/10 Good
Good location - within walking distance to train and restaurants.
LauraApr 14, 2025
4/10 Ok but really need to sort the lighting out
It’s ok
EileenApr 17, 2025
10/10 Exceptional
Stunning hotel and great location near tube station which brought us into central London in 10 min
TaraApr 17, 2025
5/10 Passable
Bed split apart in the middle of the night and woke up with a ache in my leg that lasted all day
CharleneApr 14, 2025
7/10 Good
Location was convenient and the room was good.
RodrigoApr 22, 2025
9/10 Great hotel
Great staff, nice room, clean and comfortable. Very good and convenient location
RizwanApr 12, 2025
5/10 Passable
Location, pool,
SimonApr 14, 2025
10/10 Great location and lovely hotel.
Proximity to central London, ambiance and tech use.
BarbaraApr 23, 2025
8/10 Very good
Online checkin and digital key did not work on arrival
All the rest was ok
LudekApr 15, 2025
8/10 Very good
Great location walked and conveniently situated next to a tube station
VanessaApr 18, 2025
9/10 Very nice excellent.
The interior was very beautiful, the room was really nice.
Kounougous-sieweApr 15, 2025
8/10 Great location
Most attractions are in walking distance.
MohsenApr 23, 2025
10/10 Exceptional
We enjoyed the breakfast, the pool, the ambience was lovely
PatrickApr 21, 2025
10/10 Lovely hotel, friendly staff
The hotel was everything we needed.
AmyApr 13, 2025
9/10 Superb
Great location - few minutes from
Waterloo station.
KateApr 14, 2025
5/10 Passable
location, value
NeallApr 21, 2025
9/10 Superb
Comfortable and good size for the room
LeverApr 16, 2025
8/10 Very good
Staff were wonderful and helpful
MarieApr 19, 2025
8/10 Very good
location
NemtsovApr 19, 2025
10/10 Exceptional
JoshApr 22, 2025
10/10 Exceptional
JonesApr 21, 2025
10/10 Exceptional
AliceApr 19, 2025
10/10 Exceptional
SophieApr 19, 2025
10/10 Exceptional
OltjonApr 19, 2025
10/10 Exceptional
RichardApr 18, 2025
10/10 Exceptional
PatrickApr 18, 2025
10/10 Exceptional
HannaApr 17, 2025
10/10 Exceptional
KerrianneApr 16, 2025
10/10 Exceptional
HannahApr 15, 2025
10/10 Exceptional
AnnetteApr 15, 2025
10/10 Exceptional
NigelApr 15, 2025
10/10 Exceptional
ClaireApr 13, 2025
10/10 Exceptional
AlexanderApr 13, 2025
10/10 Exceptional
RufaApr 13, 2025
10/10 Exceptional
BertApr 12, 2025
8/10 Very good
RaduApr 23, 2025
8/10 Very good
IlgizaApr 21, 2025
8/10 Very good
RebeccaApr 20, 2025
8/10 Very good
ValentinaApr 19, 2025
8/10 Very good
KateApr 19, 2025
8/10 Very good
MichaelApr 16, 2025
8/10 Very good
AmitApr 15, 2025
8/10 Very good
MustafaApr 15, 2025
8/10 Very good
MatinaApr 14, 2025
8/10 Very good
MariaApr 14, 2025
8/10 Very good
EllieApr 12, 2025
8/10 Very good
MohammedApr 12, 2025
6/10 Pleasant
SchakhawanApr 21, 2025
9/10 Superb
RayApr 23, 2025
9/10 Superb
EvaApr 23, 2025
9/10 Superb
RayApr 23, 2025
9/10 Superb
KlimApr 22, 2025
9/10 Superb
OrlaApr 18, 2025
9/10 Superb
BillieApr 18, 2025
9/10 Superb
HoseiniApr 16, 2025
9/10 Superb
PeterApr 13, 2025
9/10 Superb
LewApr 12, 2025
7/10 Good
MarkApr 23, 2025
7/10 Good
MarkApr 23, 2025
7/10 Good
OgnyanApr 22, 2025
7/10 Good
MichaelApr 21, 2025
7/10 Good
KonstantinosApr 20, 2025
7/10 Good
MarcanoApr 19, 2025
7/10 Good
VanessaApr 14, 2025
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All Amenities
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Terrace
Family rooms
Pets allowed
Lift / Elevator
Luggage storage
Express check-in/check-out
Fax/photocopying
Soundproof rooms
Facilities for disabled guests
Ironing service
Sauna
Non-smoking throughout
Concierge service
Wheelchair accessible
Kid meals
Lower bathroom sink
Emergency cord in bathroom
Coffee Shop on site
Pet bowls
Steam room
Pet basket
Cashless payment available
Fire extinguishers
First aid kit available
Invoice provided
Guests can opt-out any cleaning services during stay
Smoke alarms
CCTV outside property
24-hour security
Security alarm
Key card access
Television in common areas
Front desk (limited hours)
Express check-in
Free wired internet
Access to nearby indoor pool
Self parking (surcharge)
Fitness facilities (surcharge)
Internet access
Housekeeping on request
Wine release events
Reception hall
Covered parking
Secured parking
Swimming nearby
Bulk dispenser for toiletries
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House rules
Check-in
03:00 PM
Check-out
11:00 AM
Cancellation policy
Cancellation and prepayment policies vary according to accommodation type. Please check what conditions may apply to each option when making your selection.