DoubleTree By Hilton London Excel
Excel, 2 Festoon Way, Royal Victoria Dock, London
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Good
4124 reviews
7.9
Waterfront Location and Modern Accommodation
DoubleTree By Hilton London Excel offers a prime waterfront location near London City Airport. The hotel boasts bright rooms with free WiFi, 40-inch LED TVs, and private shower rooms. Some suites even feature balconies with stunning waterfront views.
Dining and Fitness Options
Indulge in modern Italian cuisine at The Restaurant, or unwind with a drink at The Bar while enjoying superb waterfront views. Keep up with your fitness routine at the on-site Fitness Room equipped with cardio equipment. Additionally, guests can enjoy a hot and cold breakfast buffet with a variety of options.
Convenient Amenities and Nearby Attractions
With 24-hour room service, guests can enjoy convenience at any hour. Explore nearby attractions like The O2 Arena, Canary Wharf, and the ExCel Exhibition Centre, all within easy reach from the hotel.
Book your stay at DoubleTree By Hilton London Excel for a memorable waterfront experience.
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Popular Amenities
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Air conditioning
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1 Room, 2 Travellers
Guest Reviews
Overall
7.9(4124)3/10 Glad I only stayed one night, quite disappointed with the whole experience overall.
The staff were friendly and welcoming. They offered a complimentary upgrade to a room with a water view which I appreciated. They gave us some cookies on arrival which were delicious. The hotel seemed pretty clean.
JavairiaApr 20, 2025
10/10 Friendly staff, warm cookies and spacious room/suite!
Me and my boyfriend often stay at this Hilton, we absolutely love it! Staff are always so friendly, special thanks to Din and Sabrina! Not forgetting the free warm cookies on arrival!
We actually ended up staying two nights, one night in a junior suite which was incredible and another night in a master suite which was more incredible! Very spacious and bright, love the interior. Includes a separate lounge area with a large tv in both lounge and bedroom and ceiling to floor windows. Suites include a coffee machine, kettle, tea, coffee, milk, bath robes and slippers.
Now although the suites are amazing and I’d love to stay there all the time, the standard rooms are also spacious enough for short stays we often stay in those too! Highly recommend place to stay! And we have stayed in many luxury hotels, this is a great stay at a reasonable price. Please note prices always vary depending if there are events happening at excel and around the area.
M7053DXtanyabMar 11, 2025
9/10 Fabulous room and location .
A wonderful room and lovely reception staff who went the extra mile! Put rose petals and cupcakes in the room for our special occasion. But the next morning we decided to go and pay for breakfast at around 930 . The lady on the breakfast reception in the dining room was so rude . She was rude to the people in front and said to us room number and do you want to pay . I got out my card and she said we are full you will have to wait . I asked how long she shrugged her shoulders and said I quote Dunno!! So we left . This lady should not be working in customer service as it was our lasting memorie of what was a wonderful stay. If you could pass this on to the breakfast Sunday morning staff.
NicApr 9, 2025
6/10 Good stay, could be improved.
Staff were attentive at breakfast and quick to clear dirty plates away.
Considering this is on the main flight path to London Central Airport, as well as the DLR line, the establishment did a great job at soundproofing the building.
GeorgieApr 20, 2025
9/10 Amazing and worth the experience
It was an amazing stay though just for a day. I mentioned prior to my arrival that it was for our wedding anniversary and they surprised us with a beautiful decor and some treats which made our day. I was pleased with the space in the room, the design, comfort and the cleanliness. Really great place to stay for quiet and nice getaway❤️
NadiaApr 14, 2025
10/10 The staff were very polite and the rooms were very well maintained. Breakfast is very good.
The staff were very polite and the rooms were very well maintained. The breakfast was exceptionally good. The view of the Victoria docks and the London City airport was really unforgettable. Even though it seems to be far, the hotel is well-connected with tubes.
NivedithaApr 24, 2025
10/10 The Best Hotel in London ExCeL Area!!!
Doubletree By Hilton in Excel is one of my Favourite hotel. Hotels staffs are really helpful. Rooms are newly refurbished and hotels location is fantastic. Staffs from the reception and bar are genuinely welcoming. Enjoyed their breakfast as usual. Nayeem and Din Muhammad from reception and Munalisa from BAR are absolutely outstanding at their services. Wishing them all the best for their hospitality
KaysChowdhuryMar 14, 2025
2/10 Not VFM, not at all likely to stay there again.
Front desk staff were very polite and very helpful.
Convenient location for where I wanted to get to.
JamesApr 11, 2025
8/10 Nice hotel, perfect location
Location was amazing - train station was a 5 minute walk to get you into central London whilst being out of the busy rush. Right next to the airport too so if you’re a plane geek like myself you will love it! Parking was cheap compared to other hotels we checked out too
LucyApr 19, 2025
5/10 Very disappointing
I was extremely disappointed as booked an upgraded room with view for my partners birthday on Saturday. When we checked in we were on the 1st floor with a restricted view due to the hotel shape. It totally dampened his birthday experience along with being on the first floor we opened the window and was directly above the smokers area. Very bad experience.
JulieApr 7, 2025
1/10 Wouldn't stay again
Waiting for feedback from an email sent to the general manger. Windows don't open, air con didn't work, had to jam open with our shoes to get ventilation in the room as it was a hot day! Bedside lamps don't provide bedside lighting, they switch on the main room light meaning both people have to go sleep at the same time. Not good at all
LindseyApr 15, 2025
8/10 Great stay, as expected for Double Tree
Had a really lovely solo stay. I was chosen as ‘guest of the day’ on arrival which included lots of lovely perks. But even outside of that, the staff and service were great.
Breakfast buffet had a decent variety and was very, very affordable.
And of course, the infamous cookie was the icing on the cake.
867rubyaMar 16, 2025
10/10 Happy guest
I had a fantastic checkin experience from Din . In my opinion front desk is extremely important, as they are the face of the brand. Navid and the team are very pleasant people . As a diamond member I have been using this hotel for the past 6 years because of the reception I get from this two gentlemen. Well done to Navid and Din
valentineo363Mar 13, 2025
3/10 Disappointed and would want some sort of compensation as it was falsely advertised
The dining area/restaurant
Parking area
The view
The breakfast
UbaydullahApr 23, 2025
8/10 Very good
The room has a big space compared to other hotels in London. I stay here because there is a concert in the O2. It’s easy to go there. Just walk to the bus station near it.
QiyangApr 23, 2025
10/10 Exceptional
This is one of the best hotels that I have been to. The view was stunning, the room was beautiful. We were given complementary drinks and parking, which made our stay even better. The staff were extremely friendly and it was just a great experience. Would definitely stay here again.
KenicerApr 12, 2025
10/10 "This is one of the best hotels that I have been to. The view was stunning, the room was beautiful. We were given c
Hotel was so clean and it’s not the first time I stayed there. I was surprised when I arrived as they upgraded my room to a suite. Amazing staff very polite.
NApr 16, 2025
10/10 Fabulous Customer Service
Incredible ambassadorship from Din and all the team who looked after us. What started as a potential frustration over misbooking turned into an incredibly welcoming experience. Great representation of brand and customer service. Thank you - Sarah
S9163QRsarahfMar 15, 2025
8/10 Overall a great hotel to stay at highly recommend.
Breakfast was really lovely and great selection.
The hotel looks expensive.
Staff are very attentive.
The view at night and day is lovely and makes a really romantic walk.
MeganApr 11, 2025
7/10 Good, comfortable and clean.
Room was clean, friendly staff overall a nice experience. Nothing exceptional however if thats what you're expecting, expect to be disappointed.
AbdulApr 14, 2025
8/10 Short-save-good
The room was great. We didn't get breakfast as we had to leave before 6 am.
RobertApr 24, 2025
9/10 Value for money
Had a nice quiet stay , staff we dealt with were friendly , room was clean , breakfast was really good .
Only downside was price of snacks in reception but expect that staying in a hotel close to airport and EXcel
DavidApr 17, 2025
7/10 Good price, great staff
Facilities were great, friendly staff.
LittleApr 16, 2025
7/10 Lovely stay - little loud with dlr but to be expected due to location. Very disappointed no fridge and again no access t
Great location / lovely decor - clean crisp rooms
JessicaApr 14, 2025
10/10 Day Stopover
Quiet and clean, easy access to Dlr train to the city and easiest access to London city airport.
Restaurant was fantastic and lobby relaxing.
AdelekeApr 11, 2025
8/10 Okay
The bed was comfy & the staff was lovely
VictoriaApr 10, 2025
8/10 Very good
PeterApr 12, 2025
10/10 I wouldn’t book anywhere else. This is everything I require when I stay in London
Great staff, easy and safe parking, great rooms
LeeApr 19, 2025
9/10 The staff went above and beyond and really made our stay so much better the food is incredible and the facilities are am
Very clean and had some really nice views at night time.
AnnelieseApr 23, 2025
7/10 Good
Decent size rooms, lovely breakfast. Plenty of parking available.
AnnApr 8, 2025
10/10 I had an amazing experience. Friendly staff, amazing food. The hotel has such an amazing view.
It is beautiful, the location is so convenient.
PamelaApr 19, 2025
2/10 Reception was very busy with crowd, bed was terrible squeeky and uncomfortable thus our exit b4 mong
Promixity to East London and many attractions and the airport
JanetApr 22, 2025
1/10 Bad
Very close to the Excel centre.
OmongiadeApr 21, 2025
5/10 Stay was okay-ish
Room was okay and the bed was comfortable
MimiApr 19, 2025
7/10 Well positioned for excel
I found the lobby area and facilities a bit basic but for the rest room was great and comfortable
MicheleApr 12, 2025
9/10 Great place to stay, Next to LCY Airport
Room was clean and tidy with plenty of space.
bed was vert comfy.
SteveegApr 12, 2025
10/10 Bidder and Co. without Tomatos and sweetpotatos ;)
The Service was really really good.
The food was amazing.
MichaelApr 14, 2025
10/10 Exceptional
The manager on site what a asset to the company
ShabanApr 18, 2025
7/10 Good overall
Staff was excellent
IramApr 15, 2025
6/10 Disappointed with quality of room
Very uncomfortable beds and facilities in the middle
Of
No where
OliverApr 13, 2025
8/10 Very good
The staff were friendly
VictoriaApr 15, 2025
8/10 Very good
Hotel was nice, food was good. Staff were very friendly. Would stay here again
NeillApr 10, 2025
8/10 Very good
Beds were very noisy and uncomfortable. Both nights didn't sleep well.
GhulamApr 12, 2025
10/10 excellent weekend stay.
Really friendly staff with great service and great food.
DanielApr 11, 2025
8/10 Good
Clean, good facilities, friendly staff but an uncomfortable noisy bed.
BrigetteApr 18, 2025
9/10 Superb
Comfortable rooms and beds, good car parking and close to Excel.
AndrewApr 11, 2025
7/10 Good
The location
SamanthaApr 17, 2025
9/10 Superb
great location for Excel, good breakfast, good service
RobertApr 14, 2025
10/10 Very comfortable very spacious..bed was sooo comfy
Clean
NApr 22, 2025
10/10 Excellent
The costumers service was good
ElApr 10, 2025
10/10 Exceptional
Excellent stay
EmmaApr 10, 2025
1/10 Bad
The location
AhmadApr 20, 2025
10/10 Exceptional
Nice
MdApr 18, 2025
4/10 Disappointing
TaibaApr 20, 2025
10/10 Exceptional
BethanApr 21, 2025
10/10 Exceptional
AbrahamApr 17, 2025
10/10 Exceptional
AmandaApr 17, 2025
10/10 Exceptional
ShahinApr 16, 2025
10/10 Exceptional
Alexandra-gabrielaApr 14, 2025
10/10 Exceptional
OlamideApr 14, 2025
10/10 Exceptional
LorraineApr 14, 2025
10/10 Exceptional
GraemeApr 13, 2025
10/10 Exceptional
HarunApr 13, 2025
10/10 Exceptional
RyanApr 13, 2025
10/10 Exceptional
EwurafuaApr 10, 2025
10/10 Exceptional
GaryApr 9, 2025
10/10 Exceptional
MarieApr 8, 2025
8/10 Very good
EsmaApr 20, 2025
8/10 Very good
EmmaApr 20, 2025
8/10 Very good
DylanApr 20, 2025
8/10 Very good
SajedApr 19, 2025
8/10 Very good
BradleyApr 18, 2025
8/10 Very good
JoanneApr 18, 2025
8/10 Very good
NeilApr 15, 2025
8/10 Very good
RApr 12, 2025
8/10 Very good
SimonApr 12, 2025
8/10 Very good
PaulApr 11, 2025
8/10 Very good
AlettiaApr 8, 2025
8/10 Very good
MunasheApr 7, 2025
6/10 Pleasant
NecoApr 23, 2025
6/10 Pleasant
JoaoApr 19, 2025
6/10 Pleasant
SophiaApr 16, 2025
5/10 Passable
MeahApr 7, 2025
9/10 Superb
RossApr 21, 2025
9/10 Superb
VivetteApr 21, 2025
9/10 Superb
MahyoubApr 17, 2025
9/10 Superb
MiahApr 16, 2025
9/10 Superb
ThomasApr 14, 2025
9/10 Superb
BrianApr 10, 2025
9/10 Superb
ScottApr 10, 2025
9/10 Superb
MarkApr 8, 2025
7/10 Good
JubedaApr 23, 2025
7/10 Good
RobynApr 22, 2025
7/10 Good
GaryApr 21, 2025
7/10 Good
BerniceApr 20, 2025
7/10 Good
CollinsApr 19, 2025
3/10 Poor
RemonaApr 17, 2025
7/10 Good
SashaApr 14, 2025
7/10 Good
HibahApr 10, 2025
1/10 Bad
RichApr 10, 2025
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Amenities
Electric bicycle charging station
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Restaurant
Room service
Terrace
Family rooms
Pets allowed
Lift / Elevator
Luggage storage
Express check-in/check-out
Safety deposit box
Soundproof rooms
Facilities for disabled guests
Ironing service
Non-smoking throughout
Wheelchair accessible
Kid meals
Outdoor furniture
Pet basket
Staff adhere to local safety protocols
Guest rooms disinfected between stays
Cleaning standards that are effective against Coronavirus
Physical distancing rules followed
Cashless payment available
Fire extinguishers
First aid kit available
Sanitized tableware & silverware
Contactless check-in/check-out
Invoice provided
Guests can opt-out any cleaning services during stay
Smoke alarms
Shared stationery like menus, pens are removed
Property cleaned by professional cleaning companies
Food delivered to guest room
CCTV outside property
Process in place to check health of guests
Access to health care professionals
Screens / Barriers between staff and guests for safety
Delivered food - securely covered
Key card access
Broadcast Live sport events
Television in common areas
Front desk (limited hours)
Express check-in
Free wired internet
Fitness facilities (surcharge)
Internet access
Housekeeping on request
Wine release events
Reception hall
Covered parking
Secured parking
Electric bicycle charging station
Vegetarian menu options available
Bulk dispenser for toiletries
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House rules
Check-in
03:00 PM
Check-out
11:00 AM
Cancellation policy
Cancellation and prepayment policies vary according to accommodation type. Please check what conditions may apply to each option when making your selection.