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Hotel Indigo London Hyde Park Paddington by IHG

Name: Hotel Indigo London Hyde Park Paddington by IHG
Address: 16 London Street, Paddington, London, United Kingdom, 16 London Street, Paddington, London
Rating: 8.6

16 London Street, Paddington, London

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Good

705 reviews

8.6/10

Unique Boutique Bedrooms with Wall Art
Hotel Indigo London Hyde Park Paddington offers boutique bedrooms with captivating wall art, providing a unique and stylish stay experience. Each room is individually decorated with vibrant colors and hardwood floors, creating a chic and modern ambiance.
Delicious Dining Options at Bella Italia
Guests can indulge in the creative Italian menu at Bella Italia Paddington, featuring quality local produce and exclusive wines. Enjoy a Full English Breakfast with Italian twists or traditional tea and cake in the colorful cafe dining room or on the terrace, adding a flavorful touch to your stay.
Convenient Location and Modern Amenities
Located near Paddington Station, Hotel Indigo London offers easy access to Hyde Park, Oxford Street, Knightsbridge, and Notting Hill. With a 24-hour fitness center, free high-speed WiFi, and designer interiors, including contemporary art and stylish furniture, the hotel provides a perfect blend of convenience and luxury for your stay.
Book now to experience the unique charm and modern comforts of Hotel Indigo London Hyde Park Paddington.

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Popular Amenities

Air conditioning

Luggage storage

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Apr 25th – 26th 2026

1 Room, 2 Travellers

8.6

705 reviews

maryc961

Family · September 2025

2/10

THIS REVIEW IS FOR THE HOTEL INDIGO PADDINGTON LONDON UK. We were bait and switched from the Mercure Hyde Park London. The lobby of the Hotel Indigo was neat and clean. The rooms were dirty, the ho...THIS REVIEW IS FOR THE HOTEL INDIGO PADDINGTON LONDON UK. We were bait and switched from the Mercure Hyde Park London. The lobby of the Hotel Indigo was neat and clean. The rooms were dirty, the hospitality staff rude bordering on hostile and the front desk was so confused/clueless and tried to appease us with free breakfasts and dinner vouchers. Let me explain. I booked two rooms for two nights at the Mercure Hyde Park London UK and was told they did not have our reservation. UGH! I showed my reservation confirm and we ended up at the Hotel Indigo (not by choice). Each room at the Hotel Indigo was very small, dirty area rugs inside the rooms and in the hallways, broken curtains, inoperative smoke detector, dirty windows to the back side of the hotel, rude/hostile cleaning staff, locked out of one room, and clueless desk staff. One room was right next to a bar area and we heard music and talking late into the night as well as lights into the room because the curtains would not close. Both rooms had dirty/nasty water kettles and Nespresso machines that did not work. One room I booked for family received a VERY RUDE and frightening knock from hotel hospitality cleaning staff telling the two young women in the room to GET OUT! Needless to say, I got a call from my two scared adult daughters that someone was trying to enter the room without permission. They did not let the person in. By the time I got to their room, the person was gone. We went to the front desk and they were clueless about what went on. We went about our day and returned to find our daughters were locked out of their room. This caused panic. We told hotel staff and they unlocked the room with little explanation as to why. Luckily all their things were still there. The next morning, I heard the phone ring and could not answer in time. We went about our day and AGAIN our daughters were locked out of their room! UGH! That phone call I did not answer was the front desk calling about how they did not bill our stay correctly and that is why they kept locking one of the rooms! When we went downstairs to figure out the bill, they tried to gaslight us/me by saying they tried to call. Really? One phone call! Hotel staff could have left a note, called again or came to the room! This is one of the WORST hotel experiences we have ever had. Do not book with the Hotel Indigo Paddington. Avoid this place!Show More

NNWSLARRY

Solo Travel · October 2025

8/10

I am rather surprised by the negative reviews, I only had positive interaction with the staff. I got in early Sunday morning and nothing was available, Ana who was very helpful took my number and sai...I am rather surprised by the negative reviews, I only had positive interaction with the staff. I got in early Sunday morning and nothing was available, Ana who was very helpful took my number and said she would try to get a room ready for me. An hour later I received a text message my room was ready. The room was fine for me since I was traveling solo but I felt the bathroom was a little small. The room was very clean and I had a view overlooking the main street and the park on the other side of the road. The hotel is a little strange because you down a hallway and you are now in another hotel, maybe a Mercure hotel, I'm no sure. The elevator worked fine, never a long wait and I could easily walk down the stairs to the Italian restaurant on the ground floor. I stayed at this hotel cause I am an IHG member and it was close to Paddington station so I could get around, unfortunately most of the tube lines were closed due to a strike. Getting around London was a miserable experience, the bus lines were packed and using Uber was outrageous, I did have a tour scheduled so I had to get there using an Uber and I was charged me over $70.00 to go about 2 miles. Most of the places I wanted to visit were just to far away so most of this trip was wasted. But I would not hesitate to stay at this hotel again, although the rooms might be to small for a family.Show More

A7115MNmatthewm

Couples · August 2025

10/10

We really enjoyed our stay, just for two days. The staff were very helpful in providing advice and cheerful service. We appreciated the beautifully-prepared breakfasts we had at the attached Bella Ita...We really enjoyed our stay, just for two days. The staff were very helpful in providing advice and cheerful service. We appreciated the beautifully-prepared breakfasts we had at the attached Bella Italia restaurant. The staff there was also top-class, as exemplified by Ms. Ferrari. Our basic room (double bed )room was small, but very well-equipped. The bathroom was amply sized and one of the best equipped we've ever seen at a mid-price point. The location of the hotel is hard to beat. A two-minute walk to Paddington station, and from there all of London is easy. When leaving we appreciated the proximity and convenience of Paddington's express train to Heathrow. Five minute walk in the opposite direction led us straight into Hyde Park for a long walk. We look forward to our next stay!Show More

hhait

Couples · October 2025

4/10

Hotel room was small but adequate. Bathroom sink drained slowly throughout our visit, despite telling the front desk about it the day we arrived. Each day we had to ask for more towels. Face cloths w...Hotel room was small but adequate. Bathroom sink drained slowly throughout our visit, despite telling the front desk about it the day we arrived. Each day we had to ask for more towels. Face cloths were in short supply; we had to ask for them and most days they only gave us one, claiming they had an inadequate number on hand. The floor rug was filthy, the bathroom mirror was not cleaned, and they never changed the comforter once during our 6 night stay. The hotel is situation in a perfect location, less than two blocks from Paddington. They’d be doing themselves a favor by improving their housekeeping service.Show More

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Amenities

General

Non-smoking rooms

Air conditioning

Terrace

Soundproof rooms

Non-smoking throughout

Outdoor furniture

Front Desk Services

Luggage storage

Express check-in/check-out

Tour desk

Private check-in/check-out

Concierge service

Cashless payment available

Contactless check-in/check-out

Front desk (limited hours)

Express check-in

Housekeeping on request

Accessibility

Lift / Elevator

Facilities for disabled guests

Accessible shuttle

No accessible shuttle

No accessible train station shuttle

Internet

Free wired internet

Internet access

Transport & Parking

Shuttle service (additional charge)

Covered parking

Accessible train station shuttle

hygiene

Guest rooms disinfected between stays

Cleaning standards that are effective against Coronavirus

Physical distancing rules followed

Hand sanitizer in guest room and key areas

Sanitized tableware & silverware

Shared stationery like menus, pens are removed

Guest room sealed after cleaning

Property cleaned by professional cleaning companies

Physical distancing in dining areas

Process in place to check health of guests

Fitness & Gym

Fitness facilities (surcharge)

Restaurant & Bars

Restaurant

Room service

Packed lunches

Coffee Shop on site

Fruits

Food delivered to guest room

Delivered food - securely covered

Mobile app for room service

Happy hour

Snack bar/deli

Vegetarian menu options available

Games, Entertainment & Media

Television in common areas

Cleaning Services

Ironing service

Guests can opt-out any cleaning services during stay

Business & Work

Fax/photocopying

Invoice provided

Reception hall

Outdoor Activities

Private picnics

Japanese garden

Family Friendly

Family rooms

Kid meals

Safety & Security

Safety deposit box

Staff adhere to local safety protocols

Fire extinguishers

First aid kit available

Smoke alarms

Key access

CCTV outside property

Access to health care professionals

Screens / Barriers between staff and guests for safety

Face masks for guests available

24-hour security

Security alarm

Key card access

Additional Amenities

Shopping on site

Wine release events

Bicycle-friendly property

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House rules

Check-in

N/A

Check-out

11:00 AM

Cancellation policy

Cancellation and prepayment policies vary according to accommodation type. Please check what conditions may apply to each option when making your selection.

FAQ

Check-in starts at N/A, while you're expected to check out by 11:00 AM.

Hotel Indigo London Hyde Park Paddington by IHG's cancellation policy depends on the room type and the dates it’s booked around. Make sure to select your preferred cancellation policy when selecting your rooms.

Yes, breakfast is included with some of the rooms. However, some rooms include breakfast with an extra charge. Make sure to select your preferred meal option when selecting your room. Subject to availability.

Yes. This hotel provides free wifi connectivity along with your rooms.

Yes, parking is available at this hotel. Charges may apply depending on the room type or parking option. Please check parking availability and pricing during room selection.

No, pets may not be allowed at this hotel. Contact the hotel for more details.

Yes, children can stay at this hotel. Family-friendly rooms and amenities may be available. Some extra charges may apply depending on room configuration and the age of the children.

Hotel Indigo London Hyde Park Paddington by IHG

Good

705 reviews

Show More

Popular Amenities

Choose rooms

Apr 25th – 26th 2026

1 Room, 2 Travellers

705 reviews

maryc961

2.css-xp6yv9{margin:0;font-size:14px;font-weight:400;line-height:140%;font-family:Futura;color:#453C37;font-size:10px;font-weight:350;color:#7C7068;margin-left:4px;}/10

NNWSLARRY

8/10

A7115MNmatthewm

10/10

hhait

4/10

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Fitness & Gym

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Games, Entertainment & Media

Cleaning Services

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Outdoor Activities

Family Friendly

Safety & Security

Additional Amenities

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House rules

FAQ

705 reviews

maryc961

2.css-xp6yv9{margin:0;font-size:14px;font-weight:400;line-height:140%;font-family:Futura;color:#453C37;font-size:10px;font-weight:350;color:#7C7068;margin-left:4px;}/10

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