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Couples · December 20256/10
Dear (Lanesborough guest); Jeffrey Gelblum,
We do not know each other - but we have The Lanesborough, London in common, as we both stayed there at the end of November 2025.
How do I know this? Becau...Dear (Lanesborough guest); Jeffrey Gelblum,
We do not know each other - but we have The Lanesborough, London in common, as we both stayed there at the end of November 2025.
How do I know this? Because during my stay, all your private details were shared with me. In fact, when checking out, I was presented - in writing by reception - with your full spend and approved it, assuming it was mine.
Privacy, along with comfort, is my ultimate priority when travelling. It appears The Lanesborough, London may hold a different view.
Ironically, Dr. Alfred Oetker and Ferdinand Oetker, the owners of the Oetker Collection, should know better. Dr. Oetker is known as one of the most private individuals in Germany - yet this sensitivity does not seem to extend to the privacy of guests.
Aside from this rather serious glitch, The Lanesborough, London proved to be a mixed bag.
There were no door- or bellmen upon arrival. The Christmas decorations in the public areas were stunning. The butler concept - once a defining feature since its introduction in 1990 - was nearly absent. The only interaction occurred during the first five minutes of arrival and bore little resemblance to the original idea introduced by the hotel. Sadly so.
The bar, however, is outstanding. Exceptional staff, a warm and cozy interior, and a piano player who truly elevates the experience.
The restaurant is almost the opposite. We dined there on a Sunday, and it felt like a night shift operation. The waiting staff showed limited experience, and the food quality was mediocre.
Our room was generous in size, though the bed was anything bot generous. After requesting a change, the front desk team responded immediately and the new room was a clear improvement.
All things considered, I will not return. Which is unfortunate, as I genuinely hoped The Lanesborough, London would become a hotel of choice.Show More
