Millennium Downtown New York
55 Church Street, New York
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Good
4769 reviews
7.4
Luxurious Accommodations
The Millenium New York Downtown offers upscale guest rooms with stunning views of iconic landmarks like the Hudson River and the Freedom Tower. Each room is equipped with modern amenities such as a minibar, flat-screen TV, and coffee maker for a comfortable stay.
Vibrant Dining and Entertainment
Liquid Assets, the hotel's stylish lobby bar, sets the perfect ambiance for enjoying evening cocktails and live music on Thursdays. Guests can also indulge in a delicious Grab & Go Breakfast served daily at the bar, ensuring a delightful start to the day.
Convenient Location
Situated in lower Manhattan, our hotel is just steps away from the WTC Oculus and major transportation hubs, providing easy access to popular attractions like the One World Observatory and Wall Street. Book your stay now and experience the ultimate blend of luxury and convenience.
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Popular Amenities
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Air conditioning
Luggage storage
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1 Room, 2 Travellers
Guest Reviews
Overall
7.4(4769)7/10 Great location. Bad service
My booking was for 2 adults 1 child (16 yr old). We had a 22 hour travel day after a delay so we were exhausted. We checked in with the man on reception who was very unfriendly and took a long time giving us our room key etc. We got to our room and the โbedโ that my daughter was meant to sleep on was a sofa bed, not made up and first sitting down on it was โrock hardโ! (Not exaggerating either) i called reception who said they would send housekeeping up, i asked how long as we were very tired, he said 10 minutes. 10 minutes passed so i went back down to reception to ask again and vent how unacceptable this situation is. He advised me that the bedding should be on the inside of the bed if i just pull it out then it is easily made up! I did laugh. I said so Iโve paid just under ยฃ1100 for a room for 3 people and you expect me to start making a bed up after a 22 hour travel day! He raised his shoulders and said โit is in there though i promiseโ! I walked away in disbelief went back to the room, pulled the bed out and no bedding so i called housekeeping myself who were apologetic but took 15 mins to bring some bedding, i asked for an extra quilt to try and make the surface softer for my daughter as it was still rock hard for her to lay on. I complained the next morning again and asked for something to be done but nothing, i got a text off somebody, apologising that we didnโt meet our expectations and if theres anything they could do, i replied and said yes, replace the โboardโ my daughter is expected to sleep on! Nothing happened!
So i do wonder who is actually managing this hotel as any complaint seems to fall on deaf ears! As they say. They action the procedure of communication after a complaint but donโt follow up with a resolve. We never made a coffee in the room as the whole tray of cups, machine, etc was dusty!
The rest of the room was clean and the view was amazing.
BeverleyApr 14, 2025
3/10 Complete Waste of my Time & Money.
The literal only thing that was nice was the view from the room. But thats because it was just in a higher room. The room was regular.
DaquanFeb 17, 2025
1/10 Fawlty Towers at Ground Zero
Reception staff were friendly and helpful.
NicholasMar 15, 2025
4/10 Couldโve been better but grateful for the memories.
The views were definately beautiful
MahshaApr 8, 2025
2/10 It was a great place. Great location. And at the end I was pleased and happy.
Well, it took too long to get a room. They said Check-in with a 4 o'clock. We arrived at 11 o'clock and we didn't get in a room until about 7:30. And the room that they gave me wasn't the room? I was supposed to have but I had a place to rest my head and I wasn't very happy and then they help me out. They give me another room so and I had 2 rooms, but I was pleased at the end. My whole inconvenience was eradicated by then.Give me a better upgrading me and give me a better roomr
KennethFeb 9, 2025
7/10 Not special
When its not all sold out rooms in weekdays , you should give your costumers high floor rooms , they will promote your hotel in social media and you need this i think
Its not cheap to have one night in this hotel so you can do best for your costumers and do not give then 10th floor rooms
Or you can mention next to price , which floor it would be
MariamMar 4, 2025
2/10 Still waiting on 300 dollar credit card holding fee.
Gorgous hotel ,i stayed in room 2608 , fantastic view over the world trade centre- but on check in they insisted upon a deposit of 300 dollars for a two night stay as a holding fee against incurring damages ect...i was informed that this would be released upon check out. Two days later, and my credit card still has not been refunded .When i contacted my bank they assured me that the hotel had not released this holdiing fee oayment. I tried emailing the Millenium hotel on three different occassions and they still have not responded to my emails.
156aineaMar 15, 2025
3/10 Payment issue
The room is spacious and clean
AlbertoApr 14, 2025
8/10 Corner room view
The location was perfect, and I would definitely stay there again. The only thing I wasn't happy about was that we didn't get a "corner" room with the panoramic view as I was expecting. I asked the concierge about changing the room to a corner room with a better view, and they said that they couldn't move us. They were not very accommodating in that regard. I was still very comfortable in the room, I was just expecting the panoramic view as shown on their website, and I was disappointed by that.
BedicsApr 5, 2025
8/10 Great location and Mike on the front door really made our stay. Highly recommend this hotel.
Close to City attractions and subway. Mike on the front door was excellent and really made our stay. He was friendly, informative and gave an excellent impression for the hotel.
MaddocksApr 15, 2025
9/10 Short and sweet
The hotel is currently undergoing renovations, resulting in newly renovated and clean rooms. The bathroom facilities have been completely updated with all-new fixtures. However, the sink is notably smaller than before. Additionally, the rooms themselves are noticeably smaller compared to their pre-renovation size. The staff are the same friendly and helpful. Despite the small change in room size, will definitely coming back to stay this hotel.
RaquelMar 16, 2025
7/10 Disappointed
Where's quality control
The shower handle did not work, and I couldn't take my morning shower(the bathtub floor has a shiny sheen. Someone can slip). The coffee maker did not work for one cup of coffee - the water dripped from both sides. The small containers of creamers were spoiled. The refrigerator is not cold enough. . If you're renovating it to look like M Social in midtown, please contact them and also the frequent guests ..
BernadetteApr 12, 2025
2/10 Very poor
I booked an specific Corner room with panoramic view to the Brooklyn bridge. When I go to check in they told me that the room wasnโt available because they were fully booked. Which I asked why isnโt available if I booked weeks in advance for the same reason. They didnโt give me a high floor which I pay extra for it as well. Iโve stay at millennium multiple times and I have to say this been the worse customer service experience.
PatronApr 7, 2025
1/10 Bad
CharmaineMar 21, 2025
8/10 Value 4 star hotel with good access to subway though still under renovation
Stay @ the Renovated queen room with views of WTC museum and downtown. Room is modern and clean. Lobby is small, rugged and still under renovation. Good access to multiple subway line for quick access to midtown and other parts nyc. Area is pretty safe with option for dining etc.
PratomoApr 8, 2025
3/10 Poor
ZaidiFeb 25, 2025
10/10 Perfect hotel to have a good stay in NYC
This is an execptional hotel in New York with a central location just few steps away from the One World Trade Center. The view from the windows are marveouls. The hotel itself is good, the beds are clean and fine. The bathroom is quite book. I really enjoyed my staying here.
ZoliqaApr 5, 2025
7/10 It was Ok not bad but has so much potential. I wish I had a better experience.
The staff, the size of the room, the location and scenery.
YousefMar 4, 2025
10/10 A great place to stay. (GPTS)
The views were wonderful, and the hotel staff was very helpful and great in every way. There's really nothing to complain about. The Metro is a minute from the hotel. Just one thing to note: you have to leave a $600 deposit, which youโll get back approximately three weeks after you check out.
GediminasApr 2, 2025
3/10 Needs major upgrades
Location is great
AlexanderApr 2, 2025
10/10 Thank you Mr. Eric Addoquaye
The whole staff was friendly and helpful.
Especially Eric Addoquaye who helped us when we were in big trouble with our credit cards.
He was friendly relaxed, focussed and managed the whole thing for us. THANK YOU ERIC.
The location and view to the one World Trade was perfect.
DanielMar 23, 2025
10/10 Awesome thank you to William
I wanted to thank William for his excellent service and attention to my family. He is the best, which is why my stay was terrific. He helped us get a better room when we had issues with the first room. He is the best, and wish to see him again in the future
andresbO3759DBMar 17, 2025
4/10 Hotel
Room not very clean
And a lot of delay to have the cash back of the deposit the. Good place but for the price check in at 4pm and checkout 11am
No parking at the hotel but very close 70$/day 10 day now from my stay and no deposit back very bad and this is something not funny
thomaswV7035ZLMar 13, 2025
10/10 Big shoutout to Eric Addoquaye
The entire staff was very friendly, I would especially like to thank Eric Addoquoye, who helped us a lot when we had problems with our credit cards. Eric was very friendly, relaxed and went out of his way to help us. Thank you Eric, you saved the day.
danielkL9511CXMar 18, 2025
8/10 Great location
The location is superb, however it was under construction as of March 2025 and the restaurant/ bar is not open. We stayed in the corner room and the view was breathtaking. Surrounded by subway entrances and right across the street from the Oculus
ashtonu2022Mar 12, 2025
9/10 Superb
I did an upgrade for the newly renovated rooms that were opened in early 2025. Very nice and new everything
MohammedFeb 14, 2025
5/10 Not the best place to stay
The bed was comfortable and the location was great.
LittleApr 14, 2025
4/10 Nothing extravagant.. I wouldnโt recommend
The view
RashaadFeb 16, 2025
1/10 Good location , the test very poor
I was start for 4 days , the 4 day no air condition , was so hot inside , im gonig to the reception and they dosent do anything , no microwaive no were , no water in the room first day ,
ZoraimaApr 1, 2025
8/10 Very convenient with nice room, we will stay again.
Room large and clean, nicely recently renovated. Only negatives were there was no safe in the room (suppose to be in every room) and the towels were old and rough.
NormanApr 1, 2025
7/10 No pool, wifi broken in guest room
Great location, great view, nice gym
SvenMar 25, 2025
7/10 Good
Attention of the staff. Even if slow but ok.
CarlosMar 19, 2025
8/10 Very good
Repeat stay at this property. Great location downtown and fantastic view. Very comfortable room and pleasant staff. Only regret this time was the ongoing renovation which closed the restaurant.
CaroleMar 29, 2025
8/10 We will definitely make a return trip to millennium hotel downtown
The staff went above and beyond with customer service โบ๏ธ
JoanneMar 15, 2025
8/10 Very good
Everything looks the same as in the picture, very spacious and very cheap. Its a beautiful view
KennyMar 22, 2025
8/10 Wonderful stay and excellent location
The location is excellent
DianaFeb 22, 2025
8/10 Very good
MaryMar 29, 2025
6/10 It served as a good base for a short visit but needs to sort the finer details.
One lift working. Noisy heating, breakfast delivered in bags not in a restaurant.
JenniferMar 28, 2025
7/10 View was amazing.
NickMar 25, 2025
4/10 I have received the refund of my security deposit
I have received the refund of my security deposit
MohammedFeb 4, 2025
10/10 Overall, it was a fantastic experience.
The room was incredibly bright, featuring large windows that let in plenty of natural light. Amazing views
ClaudiaMar 14, 2025
10/10 Exceptional
Friendly, helpful staff. Conveniently located. Clean room with comfortable beds and pillows
ElizetteFeb 28, 2025
10/10 Would definitely stay there again.
The location and the view from our room was absolutely amazing!
G.Apr 11, 2025
1/10 Never again!
Nothing
VanMar 19, 2025
6/10 Decent
Great location but hotel had no AC and we stayed on one of the highest floors. Staff wasnโt accommodating at all!
JaylenApr 14, 2025
7/10 Fabulous
Locations great breakfast is okay
SostreFeb 15, 2025
7/10 Good
ScottMar 28, 2025
3/10 Poor
Change your staff
AgimMar 1, 2025
10/10 Great stay
Great staff and great location
ArturMar 20, 2025
10/10 Exceptional
Manager was a excellent guy.
DarioMar 19, 2025
10/10 Photo shoot.
Very clean and nice view.
JaredFeb 9, 2025
9/10 Good
View
AlexeyFeb 24, 2025
10/10 Exceptional
RachelApr 10, 2025
10/10 Exceptional
BesaApr 9, 2025
10/10 Exceptional
OmarApr 6, 2025
10/10 Exceptional
JamesApr 3, 2025
10/10 Exceptional
SeongApr 1, 2025
10/10 Exceptional
BrandonMar 30, 2025
10/10 Exceptional
EmperatrizMar 26, 2025
10/10 Exceptional
HeatherMar 22, 2025
10/10 Exceptional
DeshayMar 3, 2025
10/10 Exceptional
RobertoMar 2, 2025
10/10 Exceptional
RobertoMar 2, 2025
10/10 Exceptional
GarciaMar 1, 2025
10/10 Exceptional
RubenFeb 26, 2025
10/10 Exceptional
JaredFeb 24, 2025
10/10 Exceptional
KeavyFeb 22, 2025
10/10 Exceptional
DeFeb 18, 2025
10/10 Exceptional
GayFeb 17, 2025
10/10 Exceptional
KatarzynaFeb 17, 2025
10/10 Exceptional
FulfordFeb 16, 2025
10/10 Exceptional
AbaboFeb 12, 2025
10/10 Exceptional
DiacoumbaFeb 4, 2025
10/10 Exceptional
DiacoumbaFeb 4, 2025
8/10 Very good
RonaldApr 1, 2025
8/10 Very good
KitzaMar 24, 2025
8/10 Very good
LakshitaMar 21, 2025
8/10 Very good
CapitanioMar 17, 2025
8/10 Very good
MatthewMar 16, 2025
8/10 Very good
AlexandreMar 12, 2025
8/10 Very good
DariusMar 6, 2025
8/10 Very good
DonnaFeb 15, 2025
5/10 Passable
SergeApr 10, 2025
8/10 Very good
AbdullahFeb 8, 2025
6/10 Pleasant
MoodyMar 29, 2025
6/10 Pleasant
AgostinhoMar 13, 2025
5/10 Passable
DannyMar 8, 2025
6/10 Pleasant
DerekFeb 11, 2025
9/10 Superb
SeremApr 7, 2025
9/10 Superb
MargiaMar 28, 2025
9/10 Superb
GabrรญelMar 26, 2025
9/10 Superb
TedMar 18, 2025
9/10 Superb
ChauMar 17, 2025
9/10 Superb
ColonFeb 20, 2025
9/10 Superb
DominicFeb 10, 2025
7/10 Good
GalalApr 5, 2025
3/10 Poor
MeganMar 4, 2025
7/10 Good
YuleysiFeb 20, 2025
1/10 Bad
JunonaFeb 19, 2025
1/10 Bad
RevathiFeb 12, 2025
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Amenities
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Room service
Family rooms
Pets allowed
Lift / Elevator
Luggage storage
Express check-in/check-out
Safety deposit box
Fax/photocopying
Soundproof rooms
Facilities for disabled guests
Non-smoking throughout
Concierge service
Staff adhere to local safety protocols
Guest rooms disinfected between stays
Cleaning standards that are effective against Coronavirus
Physical distancing rules followed
Cashless payment available
Fire extinguishers
Sanitized tableware & silverware
Invoice provided
Guests can opt-out any cleaning services during stay
Smoke alarms
Shared stationery like menus, pens are removed
Guest room sealed after cleaning
Property cleaned by professional cleaning companies
Physical distancing in dining areas
Key access
Food delivered to guest room
CCTV outside property
Screens / Barriers between staff and guests for safety
24-hour security
Delivered food - securely covered
Key card access
ATM/banking
Television in common areas
Front desk (limited hours)
Express check-in
Free wired internet
Fitness facilities (surcharge)
Internet access
Housekeeping on request
Reception hall
Covered parking
Garage
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House rules
Check-in
04:00 PM
Check-out
11:00 AM
Cancellation policy
Cancellation and prepayment policies vary according to accommodation type. Please check what conditions may apply to each option when making your selection.