New York Marriott Marquis
1535 Broadway, New York
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Good
2691 reviews
8.2
Luxurious Accommodations
Experience the epitome of comfort at New York Marriott Marquis with rooms featuring Marriott’s signature bedding, marble bathrooms, and high-tech amenities like flat-screen TVs with Netflix app and iPod clock radios.
Unmatched Convenience
Indulge in the convenience of onsite dining options, complimentary WiFi, and a range of amenities including a concierge lounge, cash machine, and onsite shops. The hotel's proximity to iconic landmarks like Radio City Music Hall and Rockefeller Center ensures you're at the heart of all the action.
Spectacular Views and Event Spaces
Elevate your stay with panoramic views of Times Square from the lounge, or host a grand event in the expansive Broadway Ballroom. With two terraces and three restaurants, New York Marriott Marquis offers the perfect blend of luxury and functionality.
Plan your stay at New York Marriott Marquis and immerse yourself in the vibrant energy of Times Square and the Theater District.
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Guest Reviews
Overall
8.2(2691)4/10 Hospitality at it’s worst
My stay at the Marriott Marquis in NYC was quite disappointing. I was staying at the hotel for a group meeting held at the hotel. Check-in was great and Justin C at the Front Desk (FD) should be commended. The second day is where everything fell off the rails. At about 10:00 am I had a VM from the hotel stating there was a “mix-up” and they were changing my room (mind you I was with a group holding all day long conferences - which were held in the hotels’ convention space). After the long day I go to the elevator bank and my room key was disabled. I go to the front desk to see what is going on and how you can move someones room without there consent/aknowledgement and immediately the FD Agent said she cannot help me as I am not “calm enough.” I have worked in hospitality, including the FD at the Four Seasons, if I had reacted that way to ANY guest I would have been fired immediately. Since this FDA was unwilling to assist in any way shape or form I requested the manager. As I am waiting she is still giving me a poor atitude and while checking in another guest allows the other guest and I to have a confrontation. Had she been polite and tried to deescalate the situation, or at least offer a manager herself if unable/unwilling to assist instead of escalating the situation it could have been resolved very civily and easily. She even threatened to call security on me - let me reiterate deescalate and provide Customer Service not fuel to the fire - this is indeed your job afterall. The Front Desk Manager finally got to me, I believe Vinny, and brought me away from the situation and had to figure out what happened himself. Unknown was what room my belongings were in, and how my room got changed in the first place. Kudos to him, and Justin C again as we were at his station for diffusing the situation. Finally, we figured my personal items must be in my original room. Vinny and Justin were able to upgrade my room and provide some Marriott points for the incident. I am a loyal HIlton Diamond Member and am unlikely to ever stay at a Marriott branded hotel ever again. The hotel might be nice on the outside but the team members who work there (not all) make me wonder how they can allow people like the FDA get hired or keep a job in hospitality. If you are only willing to assit guests when they are happy, you need to work in a job where interaction with others is nonexistent.
Another point of mention: the banquet dinner. There was a salmon option and a vegetarian option. I do NOT eat fish so requested the vegetarian option. The hotel ran out of the vegetarian option. Thus, after the whole fiasco at the front desk I had to wait over an hour for an alternate meal option (I was not the only person at my table this happened to either). When we were finally served the meal it was pasta with marinara sauce on it - not the eggplant option listed. I know this is not solely on the hotel (as the group I was with has a small part to blaim with this portion); however, a big hotel like this that handles banquet meals regularly should be prepared to have alternative options, espcially when there is only 1 primary meal option. I spoke with the banquet manager but there were no alterantive meals available. For the banquet incident I say “failure to plan is planning to fail.” ALWAYS have ample alternate meals if no REAL option is provided. IE: only having salmon and a few vegetarian alternative options.
AdamLVMar 7, 2025
8/10 Great hotel in a great location for Christmas week
We went to New York City for the first time in 40 years during Christmas week. We arrived on Christmas Day and left hours before New Year’s Eve. The crowds in the 10 square block area around Times Square are always chaotic and it was amazing how busy it was even by my standards.
Our room was very nice, clean and surprisingly quiet. I asked for a room that could see the Time Square but not immediately overlooking Times Square. Everything was clean and comfortable.
We ate breakfast in the M club as we are titanium members. The breakfast selections were huge and the food was always very good. We had Christmas dinner in the hotel because we flew on Christmas Day. The food was good, but not great because that was a huge volume of people. Over the course of the next several days, we had several meals in the restaurants downstairs. The service was always fair, but the food was always pretty good. As expected, there is a huge number of people that stay at this gigantic hotel and especially at this time of year it was probably extra crazy busy.
The location of this hotel cannot be beat. We could see the Time Square ball drop area in addition to many other extractions, different windows. We worked extensively too pretty much all the major sites in New York City.
If you can afford this hotel, it’s definitely worth it because of the location. It was very expensive and it did seem as though it was one of the giant Las Vegas hotels.
We decided to stay here because we plan to go to NYC just once and wanted to do it up right.
AdvtrTrvlrMar 14, 2025
8/10 Fine Marriott Marquis Stay
The location: close to Broadway Theatres and subway stops. Very safe.
The staff: very kind and helpful both in person and on the phone. Security is top tier too. Housekeeping cleaned up everyday
Food delivery: very quick.
The in hotel food was fine.
Elevators are very fast (once you get used to how they work
The room: very spacious. Bed was comfy and cozy. Shower warmed up quickly and good pressure
Internet had a good connection
Really enjoyed the pillow spray!
RoseFeb 15, 2025
1/10 I will not be returning and would not recommend it to anyone seeking a quality stay.
Location
DariuszMar 7, 2025
8/10 Nicer than we thought
My wife and I typically avoid Times Square like the plague when we're in the city and like to venture out to other areas. We ended up staying here for a conference and we were surprised that we enjoyed our stay. The hotel is expensive (given the location), but we had a conference rate, so that helped a lot. The staff were kind and very friendly and the room was surprisingly quiet as well. The bathroom was nice and had good water pressure, but the heating in the room was very hit or miss, so that was a bit of a downside. The location is the big key here as it's directly in Times Square and you can get to anything you need from here, particularly if you're going to a Broadway show. It's a nice hotel overall!
Python574Mar 4, 2025
8/10 Surprisingly nice hotel in the midst of NYC chaos
Overall a surprisingly nice stay. Attended for a work conference happening at the hotel
When I arrived, it felt like A LOT. A lot happening in the lobby - lights, people, activity. Lobby is in 8th floor. First floor entry felt like a zoo. So at first, I wasn’t sure.
But the room itself was nicely appointed and clean and quiet. And the M club lounge was one of the nicest ever. I needed a late checkout (platinum member) and they were accommodating.
So I am torn but will likely return. Coming back for work, I’m torn about it. But when coming to NYC with my teenagers for fun - this hotel will be on the top of the list.
Lawgirl28Mar 8, 2025
9/10 Amazing! Kind over the top staff and clean comfortable rooms! My favorite place to stay in the city!
My favorite things about the property is the quality of the hotel itself and the kindness of the staff. It is located at the heart of Times Square, it is clean, efficient, and everyone is beyond helpful!
ShavonMar 11, 2025
10/10 A phenomenal mother/daughter weekend - we only stay at the Marriott Marquis when we come to NYC!!!
Loved our Times Square view. Cost is a bit high but worth it for the venue. LOVED the View rotating restaurant and the bar in the lobby was awesome too. Also, we have never seen such a great gift shop. Everything you could need or want is there. Also, GREAT staff from the front desk, hostesses, bartenders and waiters, to the bellmen, security. Truly a 5 star experience from every angle. Can't beat the location for going to Broadway shows. Loved the hotel remodel and it was great being back.
JudilynMar 31, 2025
7/10 12 years ago I was in the same hotel and the experience was wonderful. this time less.
the room facilities were very very basic.
didnt feel like 5 star hotel at all.
not even a shower hat... no nothing.
cleaning was not so good.
no Nespresso machine or water in the room. this is basic things for Marriott or any other hotel at this level.
RonitMar 24, 2025
10/10 PERFECT LOCATION
The location of this hotel is PERFECT! We had room 1621 and it had an amazing view of Time Square. We could see Midnight Moments from our room (All the electronic billboards in Time Square display the same art nightly from 11:57 PM to Midnight).
Everything was within walking distance. We saw two musicals. We walked to Rockefeller Center and many many restaurants. Easy access to subway, uber, lyft or taxi.
kristim453Mar 4, 2025
8/10 staff is very nice and helpful, friendly, polite. Location for theatre going is great!
Lots going on! room was large with excellent view. The View restaurant is very cool!
MichelleFeb 20, 2025
6/10 Ok, but lacking in some essential basics
Friendly staff
Clean rooms
Location
Doorman and bell hops were great
Great to have a Starbucks attached
ManjetMar 18, 2025
6/10 Ok stay - great location
Location was good
Beds were comfortable
Helen-louiseFeb 24, 2025
10/10 Loved our stay and wish we could have stayed longer!
The location can’t be beat. The Times Square view from our room was incredible. Our room was spacious, comfortable and clean. The workout facility is excellent. My only complaint was the shower which had a slick floor and a door that wouldn’t stay closed.
DanaApr 13, 2025
7/10 GREAT hotel, HORRIBLE elevator system.
It was a great experience my ONLY COMPLAIN, and is a BIG ONE is that the elevator system is terrible, the key card of several guests incluiding me did not work for the elevators, and ir would take up to 10 minutes for an elevator to arrive
VictorMar 27, 2025
9/10 Our stay was wonderful.
The room was spacious for NYC, clean and comfortable. The location was outstanding.
IleneMar 10, 2025
7/10 Good not great
Location
AngeloMar 4, 2025
7/10 The hotel is very nice, centrally located however I believe bigger is not always better. They fell short by not having m
Location was central
SusanMar 25, 2025
9/10 Fantastic New York stat
The location is the very best
The restaurant is wonderful
The only New York hotel I will stay at
ConnieMar 16, 2025
9/10 Overall it was great!
Location and the Revel & Rye restaurant.
JocelynMar 10, 2025
8/10 Great
Location was great. The hotel itself is beautiful. And convenient.
AmyFeb 20, 2025
5/10 Excellent location. Poor services and unfriendly staff.
location
YingyanMar 18, 2025
10/10 Wonderful family getaway with lots memories made!
Location was amazing
AbbyFeb 24, 2025
10/10 Amazing, wonderful
Loved how central the hotel was, how friendly and helpful the staff was
NaomiApr 13, 2025
10/10 Great location, great city view.
Location, how quiet the rooms were
HeidiMar 9, 2025
10/10 Exceptional
Enjoyed our stay. The location was perfect for the show we took in on Broadway.
TowandaMar 27, 2025
10/10 Great location
Love the location. My room had a fabulous view
EileenApr 7, 2025
10/10 Exceptional
Central location to everything you might want to do.
BryanApr 14, 2025
10/10 Wonderful stay.
It's bang in the centre of Times Square.
JennyApr 15, 2025
4/10 Disappointing
Location
TurajMar 22, 2025
9/10 Superb
Great location! Staff were helpful and courteous.
JeanetteApr 12, 2025
8/10 We are very loyal to the hotel and would expect a little bit more loyalty and customer satisfaction in return
Location, location, location, and some staff like the two Steve’s in the restaurant. We are returning guest. I have been staying at the hotel way over 30 years and the advantages trump the disadvantages.
TomJan 24, 2025
5/10 If there were not that many issues we would have enjoyed the hotel much better
Location, location, location
TomJan 26, 2025
9/10 was a great experience overall, little expensive but location and experience covers all up.
We did not opt for breakfast. We tried the restaurant, and my burger was dry, but we could not complain much as my son's mushroom pizza was great, and he still remembers it. The room was great; I was able to sleep well. The location is prime; we paid extra for the Times Square view. room tickets included hop-on on hop-off bus tickets. Overall was great experience.
PuneetJan 14, 2025
9/10 Excellent hotel in a great location
Fantastic location right in the heart of the town. Great view of Times Square from the room. Room overall was great, comfortable bed and more than average space.
MikeJan 25, 2025
10/10 Nicely renovated and in the middle of Times Square, can't beat the location!
Looks like the hotel was recently renovated - we booked three rooms and all appeared new and immaculate. The check in process was friendly (Lilly) fast and efficient. We got there about an hour and a half early but the rooms were ready, great. We stayed for just one night. We had the breakfast brunch which was pretty much what you would expect. All in all a good trip.
JeffFeb 3, 2025
5/10 Not affordable and not worth traveling to NY City. Now I know why everyone is doing Air B and B's
$40 mandatory charge to our stay forced us to spend $75 for 2 drinks and a lousy artichoke dip with chips. I am a 40+ year marriott award customer and I felt taken advantage of.
JoeJan 13, 2025
9/10 Great property/great location
The location cannot be beat. Valet for car was very efficient. The check in process was smooth. The check out process was equally as efficient. The room was lovely with a great view. Comfortable and clean. If you’re going to a show on Broadway, you’d be hard pressed to find a better location.
TomFeb 18, 2025
10/10 Memorable
It was my children’s first visit to New York City, and the hotel that we stayed at was exceptional! We definitely will be coming back.
ConstanceJan 15, 2025
1/10 Bad
HasanJan 26, 2025
9/10 Comfortable and well treated
Location, bed very comfortable and room clean
MaryJan 15, 2025
2/10 Inconvenient
Room service
HamzahJan 24, 2025
10/10 Dreams comes true!
Amazing! we loved everything about this place location was excellent! service was awesome! view of time square was on point. we will never forget coming here and we will be back! perfect score A+ rating!
MarilynJan 11, 2025
9/10 Enjoyed our stay but is only feasible for our family when multiple people chip in to pay for the room.
Convenient location, friendly staff, amenities
DelilahFeb 11, 2025
10/10 This was an amazing girls trip to visit NYC during December.
Great location - convenient to everything! All the staff was awesome - kind and friendly and helpful 😀
SusanJan 16, 2025
8/10 Busy place well located and clean
Well located
GaneshJan 30, 2025
10/10 Exceptional
View was amazing. All staff were friendly and very helpful.
KelliJan 18, 2025
9/10 Great location and very friendly staff
Location
ZoneJan 29, 2025
10/10 Exceptional
Cannot beat the location. Excellent hotel.
I loved the nightlight in the bathroom.
SamanthaJan 15, 2025
10/10 Exceptional
The room serves and cleaning
IbrahimJan 21, 2025
5/10 Ok only for the position ......
Position ... no more !!!!
NicolaJan 10, 2025
10/10 Loved the location the staff and the comfort of the room.
Everything!
RosannaJan 12, 2025
8/10 Very good
The location of the hotel is great! Just right on Times Square.
VassyaFeb 5, 2025
10/10 Enjoyed my stay. Can’t wait to return
Centrally located. Hotel amenities.
FranjescaFeb 4, 2025
9/10 Pleasant and enjoyable stay
Location. Great amenities.
FranjescaJan 31, 2025
10/10 Exceptional
The suberb staff and the location.
GingerFeb 11, 2025
10/10 Exceptional
Location. View. Hotel amenities.
FranjescaFeb 4, 2025
10/10 Was amazing getaway!!!
JonasFeb 20, 2025
10/10 Exceptional
Everything!
FjyodaMar 3, 2025
10/10 Exceptional
ContrerasApr 5, 2025
10/10 Exceptional
KathrynApr 4, 2025
9/10 Superb
Location
FranjescaJan 31, 2025
10/10 Exceptional
DianaMar 30, 2025
10/10 Exceptional
LeandroMar 28, 2025
10/10 Exceptional
JoseMar 13, 2025
10/10 Exceptional
HaleMar 7, 2025
10/10 Exceptional
SharonFeb 27, 2025
10/10 Exceptional
ShaunessyFeb 25, 2025
10/10 Exceptional
LeeFeb 23, 2025
10/10 Exceptional
KhanFeb 22, 2025
10/10 Exceptional
MelissaFeb 18, 2025
10/10 Exceptional
JulieFeb 16, 2025
10/10 Exceptional
ChristyFeb 15, 2025
10/10 Exceptional
NataliaFeb 13, 2025
10/10 Exceptional
ChouffaniFeb 6, 2025
8/10 Very good
YacksonApr 5, 2025
10/10 Exceptional
IsabellaFeb 4, 2025
10/10 Exceptional
MendyFeb 4, 2025
10/10 Exceptional
AlyssaJan 27, 2025
10/10 Exceptional
JoanJan 23, 2025
10/10 Exceptional
OumJan 22, 2025
10/10 Exceptional
RamiJan 21, 2025
10/10 Exceptional
LiwaJan 21, 2025
10/10 Exceptional
SelvinJan 20, 2025
10/10 Exceptional
VijiJan 19, 2025
10/10 Exceptional
WilliamsJan 17, 2025
10/10 Exceptional
GuyJan 14, 2025
8/10 Very good
JohnMar 4, 2025
8/10 Very good
JackFeb 28, 2025
8/10 Very good
ReemFeb 19, 2025
6/10 Pleasant
XavierFeb 25, 2025
9/10 Superb
DeclanMar 19, 2025
9/10 Superb
TariqMar 13, 2025
9/10 Superb
HosamMar 6, 2025
9/10 Superb
GiselleFeb 21, 2025
9/10 Superb
MargotFeb 15, 2025
9/10 Superb
CenkFeb 2, 2025
9/10 Superb
KarenJan 28, 2025
9/10 Superb
JessicaJan 21, 2025
7/10 Good
MaanJan 17, 2025
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Amenities
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Restaurant
Room service
Terrace
Family rooms
Lift / Elevator
Luggage storage
Express check-in/check-out
Safety deposit box
Fax/photocopying
Tour desk
Facilities for disabled guests
Currency exchange
Non-smoking throughout
Shared lounge/TV area
Concierge service
Wheelchair accessible
Paid WiFi
Coffee Shop on site
Staff adhere to local safety protocols
Guest rooms disinfected between stays
Cleaning standards that are effective against Coronavirus
Physical distancing rules followed
Hand sanitizer in guest room and key areas
Cashless payment available
Fire extinguishers
First aid kit available
Sanitized tableware & silverware
Invoice provided
Guests can opt-out any cleaning services during stay
Smoke alarms
Shared stationery like menus, pens are removed
Physical distancing in dining areas
Food delivered to guest room
CCTV outside property
Screens / Barriers between staff and guests for safety
Face masks for guests available
24-hour security
Delivered food - securely covered
Security alarm
Mobile app for room service
ATM/banking
Shopping on site
Television in common areas
Front desk (limited hours)
Express check-in
Snack bar/deli
Self parking (surcharge)
Fitness facilities (surcharge)
Internet access
Concerts/live shows
Wine release events
Reception hall
Covered parking
Garage
Charcoal grill
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House rules
Check-in
04:00 PM
Check-out
11:00 AM
Cancellation policy
Cancellation and prepayment policies vary according to accommodation type. Please check what conditions may apply to each option when making your selection.