2/10 My worst hotel experience everI waited 24 hours to write this review so I wouldn’t just be writing it out of anger. Well, I am still angry. I was staying at the Hilton Midtown the night before the NYC Half Marathon. I needed to get up at 3:30 AM and needed a good night’s sleep. Shortly after falling asleep, the noise began. Young adults (late teens, early 20’s) were staying in many rooms on my floor. They had no adult supervision. They spent the entire night yelling in the hallways and in their rooms. They ran up and down the hall, slamming doors, yelling to each other ALL NIGHT LONG. Other people staying on the floor told them to stop. The would not. I called security twice. I don’t know if they ever came, because the noise never stopped. I had to run a half marathon in the morning and I slept for maybe two hours. I will be telling New York Road Runners to inform their professional and elite runners to never use this hotel. When I left my room at 4:30 in the morning, two of the males were making out in the stairwell. I also had major problems with check in. That is another long story. The online check in didn’t work, the digital key wouldn’t activate. I had to upgrade my room even though I didn’t want to. I had to pay extra for the worst room in the hotel surrounded by the worst people. The next morning when I returned from the race, housekeeping came in at 10:30 trying to clean the room despite my privacy sign on the door and checkout being at 12:00. She told me I had to leave the room at 11:00 even though everything states that checkout is 12:00. I had this hotel booked for two nights in November for the NYC Marathon and two nights in August with friends. I will be canceling those reservations. I am so disappointed with this hotel because this is my 5th stay here. I always choose it for convenience and location, but never again! What a horrible experience. I have had a problem every single time I have stayed. I am done.
298shandramMar 17, 2025
9/10 SuperbStaff was accommodating and friendly. I really noticed that everyone was helpful to us, not just a couple staff members. We were greeted every morning by housekeeping and asked about our stay or if we were comfortable, etc. The cafe workers made our coffee every morning exactly how we like it. Truly a top notch staff. With the $35 credit every day, it was easy and a little less expensive to grab snacks or a quick breakfast in the morning at the cafe. The location was fantastic and the beds were very comfortable. Overall the property was neat and clean. The set up of the room was also nice. I did have to work a bit during our stay and enjoyed using my laptop in the chair with the ottoman and small table by the window.
LickerMar 9, 2025
4/10 Location great - near Radio City but hotel basicLocation is great. However the hotel itself is dated. It is a conference hotel but with inadequate lifts. When we arrived there was some youth UN conference ongoing and the attendees were noisy and rude; pushing and shoving to get onto the inadequate lifts (elevators?) and crowding the lobby.
The room was poorly furnished. It desperately needs an update. I am a diamond member and was offered an upgrade: for $100 a night! That’s the first time I have been not offered a free upgrade and I’ve travelled to Hilton hotels in the UK, Italy, Netherlands and this is really the worse.
I would only stay here for the location. Otherwise there are much better hotels - even better Hilton hotels.
No water in the room. Crowded executive lounge. No coffee machine or kettle in the room - come on is this 2025 not 1920s. Never stayed in a hotel anywhere else in the world where there was no tea or coffee in the rooms!
Sharon was helpful in the exec lounge and Aliana in the Hilton Cub desk. Otherwise most other staff were disinterested or just not interested. I won’t be back which is a shame as I booked this hotel on the basis of going with a reputable brand who usually deliver in the UK and Europe.
cullump2024Mar 18, 2025
4/10 Decreasing quality, service and cleanliness levelshotel location great...convenience of parking lot...
VincentMar 17, 2025
7/10 Great for someone who doesn’t know New York, who wishes to be in close proximity to Broadway, fifth Avenue and Central PVery quiet. Safe — the hotel feels very secure. Great views (corner room).
SciortinoFeb 22, 2025
9/10 SuperbThe overall vibe was lovely. The gym was adequite. Breakfast was pricey but worth it for the stellar bagel & lox station. Staff was friendly and helpful. Bed was comfortable, especially the pillows. Location: MoMA steps away, Theater District walking distance. Pro-tip: 55th and 6th (a block away) has some proper everyday-New-York spots: a newsstand to grab a NY Times, an old school coffee shop (Astro), a pub (Cassidy's), and a deli (Stage Star).
RobertFeb 4, 2025
6/10 Wouldn’t return to this Hilton in New YorkI travel a lot and admit NY isn’t my favourite city. I use Hilton hotels quite a lot on my travels but I have to say I’m disappointed with this one. Rooms are lovely but it’s just so impersonal and so loud like Grand Central Station! The concierge was nice but everyone else seems to be curt and rude. No coffee or water in the room but I did ask for a kettle as I had some herbal teas with me and a very jolly man brought it up to me immediately. I wouldn’t return. Fingers crossed for my next Hilton tomorrow in Niagara! 🤞
592sharoniMar 16, 2025
5/10 It is ok. Could have chosen less expensive hotel for the same service.
KhulanApr 5, 2025
6/10 Disappointing stayNothing wrong with the actual hotel. It’s the fact that there were hundreds of school children staying. These children had no appreciation for other guests, pushed into queues and shouted across the hotel to others. Not exactly relaxing in the communal areas. Also had some troublesome ones on room next door and had to report them.
ABrown600Mar 16, 2025
7/10 We enjoyed our stay, all and all we were comfortable. The positives of the stay out weighed the negatives.We liked the amenities and really enjoyed the cafe. That was nice to get a coffee or hot chocolate, waters or soda for the room. Snacks and Pizza!
DeeannDec 29, 2024
7/10 Small rooms, great location, bustling hotelLocation, breakfast availability, lounge/bar
KathleenFeb 24, 2025
6/10 Overall the hotel is good and clean, the room is spacious but it’s empty, The cafe at the lobby has lots of food and bevThe location was very good. Close to Times Square and to Central Park
OmniaMar 6, 2025
5/10 okay, good location.pull out sofa comfortable, bedding in king good, room tremp good and toilet system good.
LisaDec 26, 2024
3/10 PoorLocation
DourronJan 4, 2025
9/10 Great hotel; Great location to all the must sees in NYCLocation was fantastic to everything. Could come back to the hotel after shopping and drop our bags and head right back out. Great hotel. All the amenities. Slept 3 adults and 2 kids. Perfect for the weekend. Staff was super friendly
AprilDec 28, 2024
4/10 DisappointingLike the location, very convenient and close to all the shopping and dining
AprDec 16, 2024
7/10 Excellence location and staff a lot of unnecessary chargesStaff was very helpful and friendly. Good location to all the tourists location
AlexanderDec 30, 2024
8/10 A pleasant stay at the Hilton.The room was clean well kept and comfortable. The location of the hotel was in the center of midtown and close to nearby attractions,
The subway was just a few blocks away.
EllenDec 28, 2024
4/10 Disappointingstaff was friendly, room was clean
HigginsDec 18, 2024
2/10 Location is great the rest was horrible.The location is great!
DanaisJan 2, 2025
1/10 BadClose to Times Square and many restaurants and coffee shop
SamaherJan 3, 2025
6/10 Great location - good choice of hotel, good value but would be amazing with some efficiencies and money spent on decor uLocation is outstanding
Beds and pillows very comfortable
Breakfast quality and choice was good
KarenDec 28, 2024
10/10 Very nice. Wish we could have stayed longer.All staff extremely welcoming, helpful. The credit that could be used to purchase food and services was very nice. Selection there was good as well.
PamelaJan 27, 2025
7/10 GoodThe hair blower was covered in dust with its filter also super dirty and the trash bins didn’t have plastic bags. The mattresses are kind of jumpy, meaning that if one guest move, the other person sleeping next to him feels it. The rest was super clean and there is good noise isolation
EstefaniaFeb 10, 2025
7/10 GoodThe location is fantastic, not in the middle of all the action but close enough to walk
LaraMar 21, 2025
6/10 Great location. Extras over priced corridors tired and in need of redecorationFabulous location. Room was clean
GerMar 25, 2025
5/10 Passablelocation, staff very welcoming/friendly
JulieMar 8, 2025
10/10 My stay was absolutely amazing!The proximity to everything was amazing! It was such a great hotel! The staff were extremely nice, helpful, and accommodating.
KatieDec 30, 2024
3/10 Bad bang for your buckGood breakfast- way over priced
No coffee machine and no fridge very dingy room needs to be renovated for the price we paid $ 500 US a night breakfast was 60$ a person rediculous!!!
VitoDec 21, 2024
8/10 Location was perfect, room size was good, the others were not so much.Location and room size
VivianJan 11, 2025
9/10 Perfect place to get away for a weekend and be close to the action.The location is just outside the hustle of Times Square and close to all the fun walking sightseeing locations.
SmithDec 30, 2024
2/10 We wil never stay there again!
MasseyFeb 18, 2025
8/10 Food service needs to be improved in the lounge. When busy there lack of adequate service.Room was great, maid service was awesome. Quiet and clean.
GloriaMar 20, 2025
1/10 Badperfect location for walking to downtown manhattan
DanieleFeb 27, 2025
8/10 always returning to a hotel that keeps me smilingcheck in was quick, very friendly, the lobby is full of vibrant live.
whenever I stay here, I am never disappointed.
ThomasApr 14, 2025
6/10 The location could not be matched. Amenities were minimal The room was without a safe, this was distressing.Location
MarcellaMar 4, 2025
3/10 DisappointingThe hotel is in bad need of an upgrade. Facilities are average. Room is poor. It is barely a 3 star hotel
TomoFeb 17, 2025
6/10 Will not recommend it to my colleaguesRoom air-condition was broken
Toilet did not flash
I will not recommend staying at your place
OmerMar 17, 2025
5/10 Very averageNot so great. Very annoying party till 1:30 same floor. Mattress need to be changed as showing serious slop on the right
LaurentApr 9, 2025
10/10 Great location!Great location in midtown in New York. Easy access to Subway. Walking distance to the Central Park and Times Square.
CLUO00Mar 18, 2025
8/10 Very goodEvery staff member I encountered was terrific!! Each had a genuine greeting and we're so gracious.
PaulinFeb 9, 2025
10/10 Nice HotelAll the staff members were courtesy, polite and helpful. The amenities were good
SergioFeb 9, 2025
10/10 Exceptional
DavidFeb 24, 2025
10/10 My stay was very cozy and relaxing.Location was perfect, very dependable, clean and comfortable.
FabriceFeb 18, 2025
7/10 GoodNo coffee machine and no kettle in the room. Other than that, all was good.
EnderApr 5, 2025
8/10 Very pleasurable and excitingIt was very enjoyable and the room was a good fit
AliciaApr 14, 2025
9/10 SuperbLocation
PaolaMar 2, 2025
10/10 Perfect!Location 10/10
Excellent service
Good breakfast
ElmieApr 7, 2025
7/10 Good
AngelaMar 8, 2025
2/10 TrashRoom was dirty and outdated
BentleyMar 3, 2025
2/10 Very poor
MarloweApr 4, 2025
10/10 great with friends!location
room
LidiaFeb 20, 2025
10/10 Exceptional
KarenApr 8, 2025
10/10 Exceptional
AnthonyApr 8, 2025
5/10 PassableThe out-of-service elevators made going to and from my room a big challenge. Many customers were upset about it.
LisaDec 11, 2024
10/10 Time of my life! Great bang for your buck too! Definitely book if your looking to see NYC in all its glory!The location was perfect and the staff were nice as well.
CoreyDec 27, 2024
3/10 Location was good but that was the only good point.Location
PaulJan 6, 2025
8/10 Great location. Room for improvementsLocation is fabulous.
JoaquimDec 28, 2024
9/10 Location and staff made for a great stay.Excellent location and very helpful staff.
AnneDec 14, 2024
10/10 FantasticLocation- staff- rooms-
Also I lost my cell phone (my fault) In the lobby bathroom - staff tracked it down and returned it to me
Top Shelf customer service 💪🇺🇸
JamesJan 27, 2025
10/10 Best hotel everEverything, the bell hops were exceptional especially Ari who gave us the location of the best dining experience ever.
PaulJan 6, 2025
2/10 Very poorLocation
SahakyanDec 28, 2024
7/10 Nice hotel but room not comfortableLocation, staff, bar
JeffreyDec 19, 2024
10/10 Great hotel with large rooms for the city. Would stay againGreat location and large hotel
StephanieFeb 3, 2025
1/10 No hit shower, was promised refund and lots of points for my Hilton accountLocation
AndreaJan 25, 2025
8/10 Very goodAlmost everything
JorgeDec 19, 2024
7/10 GoodEverything was good, but food in the quick cafe and the conference area was horrible.
UpasnaFeb 3, 2025
10/10 Exceptional
KristenMar 30, 2025
10/10 Exceptional
DaveMar 30, 2025
10/10 Exceptional
KathrynMar 10, 2025
10/10 Exceptional
KevinFeb 26, 2025
10/10 Exceptional
JoannaFeb 25, 2025
7/10 Great Christmas stay overall!Great location and helpful staff.
LaurenDec 26, 2024
10/10 ExceptionalGreat Location, friendly staff and clean
AmtraJan 29, 2025
7/10 Good,expected more for the priceLocation
MartaDec 30, 2024
6/10 Pleasant
JamesJan 27, 2025
9/10 SuperbLocale
ElaineDec 30, 2024
10/10 Great place.Great
RomeroJan 27, 2025
4/10 Disappointing
ShaibuJan 7, 2025
10/10 Exceptional
CherylFeb 16, 2025
10/10 Exceptional
KaoriJan 28, 2025
10/10 Exceptional
AbdulazizJan 13, 2025
8/10 Very good
PatrickMar 14, 2025
6/10 Pleasant
TemurjonMar 18, 2025
10/10 Exceptional
MelissaJan 5, 2025
10/10 Exceptional
GabrielaDec 29, 2024
10/10 Exceptional
RyleighDec 28, 2024
10/10 Exceptional
MilagroDec 27, 2024
10/10 Exceptional
BoldmaaDec 25, 2024
8/10 Very good
AyedhJan 29, 2025
8/10 Very good
ReneeJan 3, 2025
8/10 Very good
WandaDec 20, 2024
8/10 Very good
FrederickDec 18, 2024
9/10 Superb
ThomasFeb 15, 2025
8/10 Very good
KatherineDec 15, 2024
5/10 Passable
ShrutiDec 29, 2024
7/10 Good
GenevieveFeb 21, 2025
5/10 Passable
KamillaDec 16, 2024
1/10 Bad
TeresaDec 11, 2024